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Frequent Contributor

2 calls ringing from 2 huntpilots on the same device

Hi,

I wonder if this is intended behaviour or not..

example:

2 huntpilots

2 huntlists

2 linegroups (top down)

each linegroup has >1 members, but only one is idle, the rest are on a call

the idle member is 1 extension that is in both linegroups

and has busy-trigger set to 2 (this is a Jabber device)

 

Now, when 2 calls are placed, one to each of the huntpilots, the Jabber receives 2 incoming calls,

This is very confusing for the Jabber user!

I would expect that the 1st call would make the Jabber ring, but then the Jabber is not idle

and thus the 2nd call should go elsewhere (whatever is configured for the hunt).

 

When we set busy-trigger to 1 it works, but then the customer loses call-waiting for their normal internal calls

 

 

Everyone's tags (2)
4 REPLIES 4
Highlighted
Participant

Re: 2 calls ringing from 2 huntpilots on the same device

Hello Sascha

 

It's not the max. calls parameter, that triggers the amount of calls, it's the busy trigger parameter. You'll find this one just above the max. calls.

 

Regards

Peter

Highlighted
Frequent Contributor

Re: 2 calls ringing from 2 huntpilots on the same device

Hi Peter,
Sorry I did mean the busy-trigger

The UCM should route to idle members only, so wonder why it does...
ringing in not idle..
Highlighted
Participant

Re: 2 calls ringing from 2 huntpilots on the same device

Hello Sascha

 

So you set the busy-trigger to 1 or to 2?If it is set to 2 the 2nd call might end to the same phone, depending what distribution alghorythm you choosed.

 

Regards

Peter

Highlighted
Frequent Contributor

Re: 2 calls ringing from 2 huntpilots on the same device

well, both, on 2 there are 2 huntgroup calls coming,

when it's 1 it's working fine, but then there is no call waiting anymore

 

I would not expect this dual call delivery on longest-idle, circular, top-down,

as the phone is not idle

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