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2821 CME and B-ACD

Having issues with the BACD script, albeit a wierd error.

When I call "751" from a local softphone on the CME, the menu/script works without issues.

However when I call from an external phone, I dont hear the menu, and the call disconnects after 15 seconds.

application

service aa flash:app-b-acd-aa-2.1.2.2.tcl

  param number-of-hunt-grps 2

  paramspace english index 1

  param menu-timeout 6

  param dial-by-extension-option 5

  param handoff-string aa

  paramspace english language en

  param max-time-vm-retry 2

  param max-extension-length 4

  param aa-pilot 38888

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt _padideh_welcome.au

  param call-retry-timer 1

  param voice-mail 5000

  param max-time-call-retry 1

  param service-name queue

!

service queue flash:app-b-acd-2.1.2.2.tcl

  param queue-len 30

  param aa-hunt1 1200

  param number-of-hunt-grps 2

  param queue-manager-debugs 1

  param aa-hunt2 2100

  !

dial-peer voice 1 pots

service aa

incoming called-number 38888

port 0/1/0:15

??????????????????????????????????????/

2 REPLIES 2
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Hall of Fame Master

Seeing that one posting of mine, 100% correct and made to help, was misrated, I have deleted it, and will refrain from participating further here. Thanks and good luck.

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you too

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