Hi,
We have a customer experiencing issues with call waiting on their receptionist phone. What we have notice doing our troubleshooting the issue is intermittent. The user does hear a beep when they are on an active and another call is received. Some times the user has the "Answer" option on the phone to pick up the second call and some times the option isn't available. The phone has two DN's configured. The DN's are configured as an octo-line with the below configuration. Have anyone experience this behavior and if so, how can this be corrected? Any assistance would be greatly appreciated.
ephone-dn 1 octo-line
number 100
label Front Desk - 100
description Front Desk
name Front Desk
call-forward busy 196
call-forward night-service 196
call-forward noan 196 timeout 45
hold-alert 30 originator
night-service bell
call-waiting beep
----------------------------------------------------
ephone-dn 15 octo-line
number 114
label user - 114
description user
name user
hold-alert 30 originator
night-service bell
call-waiting beep
