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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

2921 ISR VWIC3-2MFT-T1/E1 issue

Hi All,

we recently installed a 2921 with two VWIC3-2MFT-T1/E1cards on slot 0 and 1.

... so far so good.

Yesterday we added a couple more VWIC3-2MFT-T1/E1 in slot 2 and 3 and the 2921 didn't seem to recognize them.

Plugging those same boards into the first two slots brought the ISR to corretly see them.

... is there any limitation or bug preventing the 2921 from seeing this kind of device when plugged into a slot other than 1st or 2nd ?

Thanks a lot !

- Andrea Morici

2 ACCEPTED SOLUTIONS

Accepted Solutions
Rising star

2921 ISR VWIC3-2MFT-T1/E1 issue

Can't you see the newly added boards with sh inv or is it that you don't see the controllers (T1 or E1) in running config? If it's the later you need to define the type of port you want to have with the card type command.

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Rising star

Re: 2921 ISR VWIC3-2MFT-T1/E1 issue

In the show diag there are tree cards listed.

WIC Slot 0:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

WIC Slot 1:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

WIC Slot 2:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

From your original post it sounded like you had two excisting cards and wanted to add two more. How many cards did you have inserted into the box when you did the sh diag?

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7 REPLIES 7
Beginner

2921 ISR VWIC3-2MFT-T1/E1 issue

... I forgot to mention IOS version should be 15.2(2)T1, if I remember it correlty.

Rising star

2921 ISR VWIC3-2MFT-T1/E1 issue

Can't you see the newly added boards with sh inv or is it that you don't see the controllers (T1 or E1) in running config? If it's the later you need to define the type of port you want to have with the card type command.

Please rate useful posts.

Please remember to rate helpful responses and identify helpful or correct answers.
Cisco Employee

2921 ISR VWIC3-2MFT-T1/E1 issue

Hi Andrea, please send us the output of "sh diag" and " sh ver"

Hall of Fame Master

2921 ISR VWIC3-2MFT-T1/E1 issue

Also, I am assuming you are shutting down the router to insert these as these are not hot swappable.

Not that this would cause this issue, but with additional cards did you get additional PVDMs or did you already have enough? The "show" commands will revel that.

HTH,

Chris

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Beginner

Re: 2921 ISR VWIC3-2MFT-T1/E1 issue

Hi Guys,

thanks a lot for your kind replies, really appreciated

... to be honest, I didn't do many checks since one of my colleagues was dealing with this issue while I was doing something else ...

Anyway she reported the card was not showing into the 'show run' but I'm almost sure she issues the command to define the card type ... if not, this would be our bad !

To reply to Chris's concern: no worries, we powered off the box before plugging in the new cards.

I'll attach for you now the 'show diag' and I'll double check later with my colleague for the card type command part; should this be not enough to understand what's going on, I'll ask someone on site to get also some more information ('show ver').

Thanks again and take care

See ya !

- Andrea

Rising star

Re: 2921 ISR VWIC3-2MFT-T1/E1 issue

In the show diag there are tree cards listed.

WIC Slot 0:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

WIC Slot 1:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

WIC Slot 2:

VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

From your original post it sounded like you had two excisting cards and wanted to add two more. How many cards did you have inserted into the box when you did the sh diag?

Please rate useful posts.

Please remember to rate helpful responses and identify helpful or correct answers.
Beginner

2921 ISR VWIC3-2MFT-T1/E1 issue

... Roger, it's shamefully our fault !!!

... it's well evident all the installed cards are correctly listed.

Next time I'll be sure to double check things myself instead of relying on someone else ...

My sincere apologies for wasting your time on such a 'stupid' non existent issue

... as usual, you're the most valuable source for help !!!

Thanks a lot again !

- Andrea

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