2nd call transfer from Unity dropped.

[chinpohpang851]

Both call transfer to a line group, first call answered but second call dropped when line group members are all busy. All calls were transferred from Cisco Unity {release to switch} option. 

I'm expecting it should be on hold or queue but it was dropped.

Any idea?

[Mohammed al Baqari]

It depends on your configuration.

What version of CUCM you have?

If you configured hunting and all members were busy without define the
action for that, it will give busy tone. You need to configure action on
what to do for all members busy ' Forward Hunt Busy '.

Regarding queuing, it will happen if you enable queuing under your hunt
pilot.

[chinpohpang851]

I'm using quite old software CUCM 7.1.5 ; Unity version 7.0(2).

[chinpohpang851]

I only have
{
Forward Hunt No Answer
Forward Hunt Busy
Max Hunt Timer
}

No queue options available in this version. I try to achieve when line members busy or no answer, additional call will be on hold or queue.

[Georgios Fotiadis]

Check that the Calling Search Space next to the fields you mention includes the partition of the DN you are trying to forward to.

[chinpohpang851]

is not CSS issue. I use forward hunt busy and transfer back to Unity when line members are busy.

[Aeby Vinod]

Double check if the busy trigger on the line group members are 1. For testing on forward hunt busy try forwarding it to a directory number instead, also try calling the VM number given to the hunt pilot from a Phone using the same CSS you gave on teh HP forward alternatively you can use DNA to see how the call routes and rule out a config issue.

Please rate if you find this helpful.

Regards,
Aeby