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3911 SIP Button Template

Our system is CUCM 7.1.3 with Unity 8.6.

The 3911 SIP phone has a Messages button that when pressed does nothing. I can manually dial the voicemail box fine.

In CUCM > Device > Device Settings > Phones Button Template > and select Standard 3911 SIP. There are only two buttons;

1 Line **

2 None **

Load File     SIP3951.8-1-2SR1

APP Load ID     SIP3951.8-1-2-9

Boot Load ID     BOOT3951.0-0-0-9

DSP Load ID     DSP3951.0-0-0-2

Any thoughts on where to go with this?

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3911 SIP Button Template

Update device pack. If still trouble, contact the TAC.

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