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(393216) Call Split(used to be 126)

erinedison
Level 1
Level 1

Hi team,

In our environment,just one user complains the below:

At least once a day I have callers that when they ring the line is completely silent. I ask them to call back because I cant hear and when they call back their line is clear. It happens frequently enough that I think it may be my phone and not theirs. Is this a common problem? 

Our setup:

CUCM 10.5

Cluster:1 pub and 1 sub

gateway:h323

error msg(analysis manager):(393216) Call Split.used when call is terminated during a transfer operation because it was split off and terminated.

 

Can anyone please explain the solution to this issue,

 

Thanks

Erin

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