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jkjackson
Beginner

3rd Party CDR Reporting software

Hi All,

I am trying to find a full feature CDR reporting software that will basically do any type of reporting, not just call accounting. Thanks in advance for any suggestions.

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smahbub
Frequent Contributor

CallManager release 4.1.X , these are the three new CDR fields to support FAC and CMC:

1. authCodeDescription

2. authorizationLevel

3. clientMatterCode

The user can retrieve information from these fields from Structured Query Language (SQL) in Cisco CallManager under the Call Detail Record Table .

The CMC and FAC features require that you make changes to route patterns and update your dial plan documents to reflect that you have enabled or disabled FAC or CMC for each route pattern.

For more information, refer to Cisco CallManager Call Detail Record Definition:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806556fb.html

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