can anyone recommend a 3rd party software that interfaces with Call Mgr CDR's? This would be for CUCM 8.x
Nothing extensive in the way of reporting will be needed. I just need something nice and clean that will decipher CDR's.
Would something like this work?
Where you can even create customized reports based on the Dept field from UCM:
And have them automated and emailed on a scheduled basis:
Nevotek - Sigma5 & CTIGroup - Proteus are good products
There are many call accounting and call logging products listed on the Cisco developer website http://developer.cisco.com/web/partner/search?text=call+logging&technologyIds=&subTechnologyIds=&technologyProductIds=&technologyProductVersionIds=&partnerProductFamilies=&verticalIndustryCategoryId=&availableVerticalIndustryCategories=&_regions=on&_...
Our TIM Plus and TIM Enterprise have AXL integration to sync with your UCM so that it auto configures itself. Display boards are included free of charge.
Both are Cisco IVT tested so you can be sure that it is compatible. For a video of the product in action or to arrange a free trial go to our Cisco microsite www.tri-line.com/cisco
I would like to submit Call Record Analyzer (CRA) to this post. CRA is 100% cloud based and was written solely for Cisco UCM. CRA provides troubleshooting, analysis, and department level reporting for tech and non tech staff. 100% risk free trial and it only takes about 15 minutes to have up and running. https://www.callrecordanalyzer.com
Why are we different? We are an agile software company lead by Mike Cotrone Cisco CCIE #8411 Voice Route/Switch and Robert Misior CCIE #41385 Voice.