When creating that COP file, I added the music on hold feature, meaning Music on hold is supported. After the customer installed the COP file into CUCM, created the new device, and configured MOH to play Cisco's sample audio, the MOH does not work. All other features work including Enhanced Message Waiting Indicator, Call Waiting, and Shared Line Appearance.
When they create a new device in CUCM they follow these steps:
1. Device > Phones
2. Add New
3. Select MH iOS (this is the 3rd party device that has been installed on CUCM via the COP file)
4. Select Next
5. Fill out the fields
6. Select Save and Apply Config
Please provide the solution or input why it is not working.
Thanks & Regards,
Guru
