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4-digit dial internal caller id not displaying

levyj
Level 1
Level 1

Internally in the same local calling search space, if you dial the person's 4 digit extension, the person calling them does not see the name of who is calling, but the receiver see it.  If you call the full 10-digit extention, both sides see the caller ID information. 

Any thoughts on fixing this?

We are on VoIP 8.5.

Thanks.

4 Replies 4

levyj
Level 1
Level 1

For a little more detail, we've been looking at translation patterns and connected party transformation.  It was default for connected name, tried allowed, but still nothing.

Found it.  Service Parameter - Always Display Original Dialed Number needs to be True; default was False.

Have you upgraded your CUCM before?

We built a whole new cluster and migrated to it.  It worked on the old system.  Parameter was changed on 8.5.