6921, Dial on handset pickup error

[Utair Corporation]

Some users got used to dial in following manner - they enter number on dialpad and then pickup headset. After 7911 phones been replaced with 6921 this technique doesn't work anymore. After picking up headset phone complains about reaching maximum nuber of calls per line, though there was not active calls at all.

CUCM System version: 7.1.4.10000-4 Unrestricted

Phone load SCCP 9.2.1.0

Any ideas?

[Rob Huffman · Accepted solution]

Hi there,

It sounds like this bug;

CSCtq45335 - on-hook dialing failed when maximum numbers call is set to 2

Description

Symptom:
The 6921/6941/696/6945(SCCP 9-2-1-0) cannot make a call  with off-hook.
the massage "Unable to create a call; the maximum number of calls for this line has been reached..."  popped up
reproduce steps:
1. Dialed number with on-hook.
2. Off hook
3. can not make a call, I can see the dial-tone.
Conditions:
Only occurred on 6921/6941/696/6945 SCCP 9-2-1-0
Workaround:
In  CUCM 8.6 and later, configuring maximum number of calls to 3 under  phone's line page can avoid this issue. Prior to CUCM 8.6 there is no  workaround available.

Details

First Found in:                          (1)

9.2(1)

Status:

Fixed

Last Modified:

Dec 10,2012

Fixed in:                          (1)

9.2(1)SR1

Product:

Cisco Unified IP Phone 6900 Series

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[Utair Corporation]

Thanks.

One of users claims what he was using this technique for several months untill it suddenly stopped working.

A buggy bug?

[ziqex]

Page is unavailable.

Can we get the bug information re-published on the website? Thanks