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6921 phones won't support more than 2 calls

Clifford McGlamry
Rising star
Rising star

Using CUCM v8.6.  Customer has 6921 phones using SCCP integration.  By default, the lines on these phones come up set to support 2 simoultaneous calls, with the busy trigger set to 1. 

Reset this isn CUCM from 2/1 to 4/2.  Phone settings applied and reset. 

Phone will still not handle more than 2 calls at a time. 

Has anyone else seen this, have a work around, etc.?