6941 phones hang when downgraded from SCCP69xx.9-3-1-3 to SCCP69xx.9-0-3-0

ogencheva · ‎11-07-2012

Has anyone been using SCCP69xx.9-3-1-3 firmware on 6941 phones? We just upgraded 100+ phones from SCCP69xx.9-0-3-0 and ran into the problem with call quality. In addition to this going back to SCCP69xx.9-0-3-0 hangs the phone on start (Cisco logo on white background) screen. The only way to boot the phone is a factory reset. We also tried SCCP69xx.9-2-4-3, but still had voice quoality issue. We are running CUCM 7.1.5.

I haveTAC case open, but would like to know if anyone else is having similar problem.

Rob Huffman · ‎11-07-2012

Hi there,

When you went back to 9-0-3 did you use .sgn - signed files?

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

ogencheva · ‎11-07-2012

Yes, all three images .sgn : SCCP69xx.9-3-1-3.zz.sgn, SCCP69xx.9-2-4-3.zz.sgn, and SCCP69xx.9-0-3-0.zz.sgn

Here is the log from one of the phones:

[13:08:53, 11/07/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130

[uptime: 0days,00:00:02] system boot up (9.0.3.0)

[13:08:01, 11/07/2012] trigger reboot from UPGRADE_LOADS (system up time : 62491 ticks, 2 minutes 4 seconds)
[13:08:01, 11/07/2012] upgrade SCCP69xx.9-0-3-0.zz.sgn success
[13:07:17, 11/07/2012] upgrade SCCP69xx.9-0-3-0.zz.sgn from 10.240.77.10
[13:07:13, 11/07/2012] upgrade DSP69xx.0-0-0-3.zz.sgn success
[13:07:06, 11/07/2012] upgrade DSP69xx.0-0-0-3.zz.sgn from 10.240.77.10

[15:53:05, 11/06/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130
[15:52:50, 11/06/2012] ROOT: Hardware ringer :FALSE
[15:52:50, 11/06/2012] Network: nw_create() ipstack_mode=2
[15:52:48, 11/06/2012] system boot up (SCCP 9.2.4.3)
[15:58:51, 11/06/2012] DIM: 0:0 - MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2, Module:1, triggered_by_msg_id=2056, TCID 0
[15:58:51, 11/06/2012] DIM: 0:0 - MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2, Module:1, triggered_by_msg_id=62, TCID 0
[15:58:51, 11/06/2012] DIM: 0:0 - MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2, Module:1, triggered_by_msg_id=2056, TCID 0
[15:58:50, 11/06/2012] DIM: 0:0 - MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2, Module:1, triggered_by_msg_id=2056, TCID 0
[15:58:50, 11/06/2012] DIM: 0:0 - MGB_DM_ERROR_INDICATION (Channel-Dependent): Error Code: 2, Module:1, triggered_by_msg_id=2056, TCID 0
[15:52:26, 11/06/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130
[15:52:11, 11/06/2012] ROOT: Hardware ringer :FALSE
[15:52:11, 11/06/2012] Network: nw_create() ipstack_mode=2
[15:52:09, 11/06/2012] system boot up (SCCP 9.2.4.3)
[15:51:53, 11/06/2012] trigger reboot from UPGRADE_LOADS (system up time : 9074425 ticks, 5 hours 2 minutes 28 seconds)
[15:51:53, 11/06/2012] upgrade SCCP69xx.9-2-4-3.zz.sgn success
[15:50:29, 11/06/2012] upgrade SCCP69xx.9-2-4-3.zz.sgn from 10.240.77.10
[15:50:29, 11/06/2012] upgrade DSP69xx.0-0-0-11-124120.zz.sgn success
[15:50:20, 11/06/2012] upgrade DSP69xx.0-0-0-11-124120.zz.sgn from 10.240.77.10
[11:12:01, 11/06/2012] DIM: 0 - MGB_DM_ERROR_INDICATION (Channel-Independent): Error: 209, Module:1, triggered_by_msg_id=2085
[11:12:01, 11/06/2012] DIM: 0 - MGB_DM_ERROR_INDICATION (Channel-Independent): Error: 209, Module:1, triggered_by_msg_id=2085
[11:03:02, 11/06/2012] DIM: 0 - MGB_DM_ERROR_INDICATION (Channel-Independent): Error: 209, Module:1, triggered_by_msg_id=2085
[11:03:02, 11/06/2012] DIM: 0 - MGB_DM_ERROR_INDICATION (Channel-Independent): Error: 209, Module:1, triggered_by_msg_id=2085

[10:35:32, 11/06/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130

[uptime: 0days,00:00:02] system boot up (9.0.3.0)

[10:34:42, 11/06/2012] trigger reboot from UPGRADE_LOADS (system up time : 221460710 ticks , 5 days 3 hours 2 minutes 1 second)
[10:34:42, 11/06/2012] upgrade SCCP69xx.9-0-3-0.zz.sgn success
[10:33:59, 11/06/2012] upgrade SCCP69xx.9-0-3-0.zz.sgn from 10.240.77.10
[10:33:59, 11/06/2012] upgrade DSP69xx.0-0-0-3.zz.sgn success
[10:33:52, 11/06/2012] upgrade DSP69xx.0-0-0-3.zz.sgn from 10.240.77.10

[14:15:37, 10/31/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130
[14:15:31, 10/31/2012] ROOT: Hardware ringer :FALSE
[14:15:31, 10/31/2012] Network: nw_create() ipstack_mode=2
[14:15:29, 10/31/2012] system boot up (SCCP 9.3.1.3)

[14:56:19, 10/30/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130
[14:56:04, 10/30/2012] ROOT: Hardware ringer :FALSE
[14:56:04, 10/30/2012] Network: nw_create() ipstack_mode=2
[14:56:02, 10/30/2012] system boot up (SCCP 9.3.1.3)
[14:55:46, 10/30/2012] trigger reboot from UPGRADE_LOADS (system up time : 167998 ticks, 5 minutes 35 seconds)
[14:55:46, 10/30/2012] upgrade SCCP69xx.9-3-1-3.zz.sgn success
[14:53:53, 10/30/2012] upgrade SCCP69xx.9-3-1-3.zz.sgn from 10.240.77.10
[14:53:53, 10/30/2012] upgrade DSP69xx.0-0-0-11-124120.zz.sgn success
[14:53:42, 10/30/2012] upgrade DSP69xx.0-0-0-11-124120.zz.sgn from 10.240.77.10
[13:23:00, 10/30/2012] SEPe05fb91f86f7 Get ip from DHCP server : 10.248.129.130

ogencheva · ‎11-16-2012

Just as a follow up for my question above. TAC found a resolution for this problem. The downgrade has to be done in two steps :

SCCP69xx.9-3-1-3 -> SCCP69xx.9-2-1-0

And then

SCCP69xx.9-2-1-0 -> SCCP69xx.9-0-3-0

This is a little counterintuitive as upgrade from SCCP69xx.9-0-3-0 -> SCCP69xx.9-3-1-3 works just fine.

Rob Huffman · ‎11-16-2012

Thanks for posting back with your results +5

This will help others here @ CSC.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen