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7811 softkey disappeared

Hi,

Blessed day!

May we ask for your help on our issue where our IP phone 7811 - pickup and other softkey buttons were gone. The softkey used by the phone was created only. This is working for a long time (5 months). 

Is this a bug issue? Phone is running on the latest firmware version 11.7(1).

Thanks and regards,

Ralph

2 Replies 2

Hi,

Is this cucm or cme deployment? If cucm, can you cross check that these features are enabled in the feature control policy assigned to the phones

Also, worth checking cisco but toolkit.. 

Hi Mohammed,

Blessed day!

Thanks for your reply. Yes this is CUCM.

Have you encountered this before?

Regards,

Ralph

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