09-07-2018 10:05 AM - edited 03-17-2019 01:26 PM
Hello All,
I have been having some issues updating firmware on my 7821s. I had installed the latest firmware for the 78XX models to my publishers and also all of my subscribers and subsequently restarted all of the TFTP services. However, when the phone boots and registers it is still pulling the firmware that it was shipped with. Here is a snip of the phone info from cucm 11.5.1.14900-11. I have not been able to find any references as to why the Requested Load ID: is showing up as the phone load name.
Thank you for any help!
09-07-2018 10:21 AM
The requested load id is CC-Cooey. I don't think that would ever be the name of firmware.
Please let me know the version of firmware you are trying to download. Thank you.
09-07-2018 10:45 AM
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