09-10-2015 02:06 AM - edited 03-17-2019 04:16 AM
Dear all
I got a problem now I have 7821 to register cucm 8.6.22900-9(I check matrix already 8.6.2 support 7821) but 7821 not register it show "registering" all the time anyway IP phone 7821 got IP and TFTP already and upgrade firmware 10-3-1-8 to 10-3-1-12 why not registed plsease help If I miss something
Thanks
Nattapong
09-10-2015 08:00 AM
If you go to device -> phone, does it show when you try to add a new phone???
The data sheets just mention the bare minimum release that you need to be on, but you usually need to add a DevPack on top of it for that.
09-10-2015 08:15 AM
Hi Jaime
It's appear on cucm already and I create it too.
09-10-2015 08:32 AM
Hi,
Is your TFTP running on CUCM? Do you have other phones in the same VLAN registered with CUCM?
Registering means that the phone usually can't communicate with CUCM using SIP or SCCP.
09-10-2015 08:46 PM
Hi Mohammed
yes in same vlan 7975 can register on cucm.
09-10-2015 08:49 PM
Deae all
Now problem is solve I change firmware 10-3-1-12>>>10-2-1-12SR1 it work
Thank,
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