02-04-2016 09:04 AM - edited 03-17-2019 05:45 AM
Please help me with debugs i seem not to be able to make the 7821 phone connect or get configs from my CME 2911 router.
below are my configs where am i missing it.
voice register global
mode cme
source-address x.x.x.x port 5060
max-dn 2
max-pool 2
load 7821 sip78xx.10-3-1-12.loads
timezone 29
time-format 24
date-format D/M/Y
tftp-path flash:
create profile sync 000173115669321A
!
voice register dn 1
number 908
name 7821
label 782121
mwi
!
voice register pool 1
busy-trigger-per-button 2
id mac 9C57.ADB4.XXXX
type 7821
number 1 dn 1
presence call-list
dtmf-relay sip-notify
codec g711ulaw
I also have these files in flash and we also they are in the globa config mode....
tftp-server flash:kern78xx.10-3-1-12.sbn
tftp-server flash:rootfs2.78xx.10-3-1-12.sbn
tftp-server flash:sboot78xx.10-3-1-12.sbn
tftp-server flash:sip78xx.10-3-1-12.loads
tftp-server flash:rootfs78xx.10-3-1-12.sbn
02-04-2016 10:40 AM
Couple of posts with similar issue and sample config
https://communities.cisco.com/thread/39200?start=15&tstart=0
https://supportforums.cisco.com/discussion/12599521/configure-ip-phone-7821-cme-105
Manish
02-05-2016 02:02 AM
Please do not tag the answers as correct when they have not solved my issue.
I should say thanks my issue is sorted. not the Admin.
Manish I read those posts and all in vain. I cleared all configs on the router did a fresh config with the above configs but still the phone will not register. I have all the files in flash and the config above is what i used the phone still states " Unprovisioned"
I hit the "debug ccsip messages" not much output was coming i will share the output though.
Request: can some one walk me step by step with the configs base configs that will connect the phones tell me what i need to get it up and what result i should see when am doing the configs. I will write erase the router and start from zero. awaiting a response from an expert.
I may just be missing some point. I believe in the basics. Can you experts help me. I dont think this is rocket science! i will do all other dial plans etc all i want it the phone to load... i can pick it up from there. Thanks in advance team!
02-05-2016 02:17 AM
Hi,
Here is a sample configuration for your reference:
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAcess 0
num-lines 2
description Cisco IP Phone 8831
reference-pooltype 7821
!
voice register global
mode cme
source-address 192.168.10.4 port 5060
max-dn 60
max-pool 40
load 7821 sip78xx.10-1-1SR1-4.loads
date-format D/M/Y
tftp-path flash:
voice register dn 3
number 102
call-forward b2bua busy 810
call-forward b2bua noan 810 timeout 8
voice register pool 12
busy-trigger-per-button 2
id mac 204C.9EB2.72BD
type 7821
number 1 dn 3
dtmf-relay sip-notify
codec g711ulaw
Once done, do the following:
config t
voice register global
no create profile
create profile
Take debug ccsip messages.
-Regards,
Kevin
02-05-2016 02:24 AM
load 7821 sip78xx.10-1-1SR1-4.loads
I dont have this file in my flash above
what i have sip78xx.10-3-1-12.loads
secondly
when i type
voice register pool 12
busy-trigger-per-button 2
id mac xxxx.xxxx.xxxx
type *****7821****
I dont see this phone 7821....
when i hit that phone is not present.. This has been one of mu challenges i have CME10.5/ IOS15.5
type ?
7821 is not there!
02-05-2016 02:27 AM
Have the following configured:
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAcess 0
num-lines 2
description Cisco IP Phone 8831
reference-pooltype 7821
-Kevin
02-13-2016 05:38 AM
Kevin and Manish:
The issue is that i can not even see the phones when i try to load it.
Router(config-telephony)#load ?
The 7821 is not on the list
secondly when i go try configure the phone
here
ephone-dn 1
number 101
type ?
I don't see the 7821 phone
what am i doing wrong? Am i missing something on the tftp server configs/files? how can i verify or troubleshoot this?
02-22-2016 05:09 AM
After bouncing the phone so many times and trying a config clean up i managed to connect the phone. I also made sure that the TFTP server had the config file with the right mac in it.
Only issue now is that the phone can call out but it can not recieve it give a busy tone to the calling party.
02-22-2016 10:50 AM
Send the following debugs:
debug voip ccapi inout
debug ccsip messages
Check if its the same behaviour on internal calls also.
Kindly attach the "show tech".
-Kevin
02-23-2016 12:19 AM
Thanks for the input i will do just that .
02-24-2016 10:09 AM
02-24-2016 10:29 AM
Hello,
Looks like the "how tech" you attached didnt gather much information.
Can you send me the "show tech" again.
-Kevin
02-25-2016 01:28 AM
I think some output was cut out. now i have the full output.
Issues is all other phones like the 7911 can not call the 7821 phone but it can call all of them. the new 7821 phone call call mobile/landline/international outside the organisation where have i lost it.
when i lift the phone to dial walk me through the dial process, why are these 7911 phones connected to the same system failing to call the 7821 but the 7821 can call the 7911? and 7821 call call any other numbers except here.
02-04-2016 11:21 AM
Hi,
You need to enable the register server command:
voice service voip
sip
register server
Also, please share the output of debug ccsip messages
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