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7841 recent calls not showing

enkhamgalan1
Level 1
Level 1

Hello all

We have some 7841 phones registered with CME. but missed calls, recent calls are not showing. when I press settings button and selected recent menu, nothing happens. 

phone firmware is 78xx.11-0-1-11. 

voice router firmware is SPA.156-2.T.bin. i think all is latest firmware. 

other registered phones like 8841, 7975 are working ok. 

really don't know what is happening. 

1 Accepted Solution

Accepted Solutions

Shashank Mahajan
Cisco Employee
Cisco Employee

There is a known defect CSCuy11475 with 78XX Phones running firmware 11-0-1-11. You can either downgrade to firmware version 10-3-1-12 as suggested in the workaround or contact Cisco TAC to obtain firmware 11-0-1ES-10 which has this defect fixed.

View solution in original post

3 Replies 3

Shashank Mahajan
Cisco Employee
Cisco Employee

There is a known defect CSCuy11475 with 78XX Phones running firmware 11-0-1-11. You can either downgrade to firmware version 10-3-1-12 as suggested in the workaround or contact Cisco TAC to obtain firmware 11-0-1ES-10 which has this defect fixed.

Thanks Shashank. 

downloaded the latest 11-5-1-18 firmware and fixed it. but another problem is there is no missed call notification on display. searched a bit about it and maybe it is another bug. you are buggy cisco phone, aren't you? hehe.

enkhamgalan1
Level 1
Level 1

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