cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

441
Views
15
Helpful
18
Replies
Beginner

7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hello all,

is anyone experienced in IP phones 7861 series? I need to know how to program line keys. I am using PBX CME- 12 version but I had no luck finding information how to configure these line.

 

I want to configure two phones (example extension 200 and 299) to see when some other phones are busy ( example extension 201, 202...).

On the manual it is explained when line is Red/Steady then the line in use (shared line or line status).

 

The version of the phone:

load 7861 sip78xx.11-5-1-18

 
Thank you in advanced,
 
Kind Regards,
Denisa
3 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Collaborator

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

What you are describing is Presence with BLF Monitoring (Busy Lamp Field), where a button on one phone that watches the status of another line. Am I understanding you correctly?

To do this you will need to enable Presence in CUCME and then configure "allow watch". Here is the section from the CUCME Admin Guide that describes how to do this. Give it a read and let us know what questions you have. If you need help with the specific config, please post the relevant sections of your config and we will take a look. (Be sure to sanitize before posting...)

CUCME System Administrator Guide - Presence Service

Maren

 

Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi,

Here is the CME configuration:

voice register dn  1
 number 201
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 pickup-call any-group
 name Michael  
 label Michael 201
 mwi
!
voice register dn  2
 number 202
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Brian
 label Brian 202
 mwi
!
voice register dn  3
 number 200
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Operator-1
 label Operator-1 200
 mwi
!
voice register dn  4
 number 299
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Operator-2
 label Operator-2 299
 mwi
!
voice register pool  1
 busy-trigger-per-button 2
 id mac 0011.1111.1111
 type 7841
 number 1 dn 1
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
!
voice register pool  2
 busy-trigger-per-button 2
 id mac 0022.2222.2222
 type 7841
 number 1 dn 2
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
!
voice register pool  3
 busy-trigger-per-button 2
 id mac 0033.3333.3333
 type 7861
 number 1 dn 3
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
 blf-speed-dial 2 201 label "201 Michael" device
 blf-speed-dial 3 202 label "202 Brian" device
!
voice register pool  4
 busy-trigger-per-button 2
 id mac 0044.4444.4444
 type 7861
 number 1 dn 4
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
 blf-speed-dial 2 201 label "201 Michael" device
 blf-speed-dial 3 202 label "202 Brian" device
!
presence
 presence call-list
 allow subscribe
!
sip-ua 
 presence enable
 refer-ood enable
!

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi all,

 

the upgrade of IOS of the CME to the version 16.09.03 resolved the issue of the call pickup described below:

 

""The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.""

 

Thank you for your time,

 

Kind Regards,

Denisa

18 REPLIES 18
VIP Collaborator

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

What you are describing is Presence with BLF Monitoring (Busy Lamp Field), where a button on one phone that watches the status of another line. Am I understanding you correctly?

To do this you will need to enable Presence in CUCME and then configure "allow watch". Here is the section from the CUCME Admin Guide that describes how to do this. Give it a read and let us know what questions you have. If you need help with the specific config, please post the relevant sections of your config and we will take a look. (Be sure to sanitize before posting...)

CUCME System Administrator Guide - Presence Service

Maren

 

Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi,

Here is the CME configuration:

voice register dn  1
 number 201
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 pickup-call any-group
 name Michael  
 label Michael 201
 mwi
!
voice register dn  2
 number 202
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Brian
 label Brian 202
 mwi
!
voice register dn  3
 number 200
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Operator-1
 label Operator-1 200
 mwi
!
voice register dn  4
 number 299
 call-forward b2bua busy 4999  
 call-forward b2bua noan 4999 timeout 20
 allow watch
 name Operator-2
 label Operator-2 299
 mwi
!
voice register pool  1
 busy-trigger-per-button 2
 id mac 0011.1111.1111
 type 7841
 number 1 dn 1
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
!
voice register pool  2
 busy-trigger-per-button 2
 id mac 0022.2222.2222
 type 7841
 number 1 dn 2
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
!
voice register pool  3
 busy-trigger-per-button 2
 id mac 0033.3333.3333
 type 7861
 number 1 dn 3
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
 blf-speed-dial 2 201 label "201 Michael" device
 blf-speed-dial 3 202 label "202 Brian" device
!
voice register pool  4
 busy-trigger-per-button 2
 id mac 0044.4444.4444
 type 7861
 number 1 dn 4
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
 blf-speed-dial 2 201 label "201 Michael" device
 blf-speed-dial 3 202 label "202 Brian" device
!
presence
 presence call-list
 allow subscribe
!
sip-ua 
 presence enable
 refer-ood enable
!

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Highlighted
VIP Collaborator

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

That all looks just fine.

Did you re-generate profiles under voice register global and restart the phones? (I assume do, but checking to be on the safe side.)

What is the output of show presence global and show presence subscription ?

Maren

Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi Vaijanath and Maren, 

 

Thank you very much for your help.

It is functioning correct now.

 

Kind Regards,

Denisa

Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hello again,

I have another question. It is possible to pickup the numbers that are being monitored. I want to pickup the extensions that are ringing and I can see them ringing?

 

Thank you,

 

Kind Regards,

Denisa

Everyone's tags (3)
Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi,

Here is the additional configuration for call pickup:

voice register dn  1
 pickup-call any-group
 pickup-group 8881
!
voice register dn  2
 pickup-call any-group
 pickup-group 8881
!
voice register dn  3
 pickup-call any-group
 pickup-group 8881
!
voice register dn  4
 pickup-call any-group
 pickup-group 8881
!
voice register template  1
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup DND
!
voice register pool  1
 template  1
!
voice register pool  2
 template  1
!
voice register pool  3
 template  1
!
voice register pool  4
 template  1
!
!
!
telephony-service
  service directed-pickup gpickup
!

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi Vaijanath, 

thank you for your reply.
I tried those commands but the pick up is not functioning by pressing the programmable buttons that are flushing when the call is coming.
In other words, I can see that for example 299 is ringing then when I press that button the call is not picked up but another call is placed on that extension (299). 

The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.

Is there any other way to configure pick up? Because the users may forget to disable "frw off" button and then they be confused by this situation.

 

Thank you in advanced for your help,

Regards,
Denisa

Everyone's tags (3)
VIP Collaborator

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

The configuration permits the gpickup softkey to be used to pick up a call ringing elsewhere, not by pressing the ringing line itself.

Here is more information on Call Coverage in CUCME. Look at the section on Call Pickup:

CUCME Administration Guide - Call Coverage Features

Maren

Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi Maren,

I see. 

What about the "Frw all" that is activated automatically after the call pickup is performed? It is confusing the users because if not pressed "Frw Off" all calls are being forwarded to the phone that picked up the call.

 

Do you have any idea?

 

Thank you,

Denisa

Everyone's tags (3)
VIP Collaborator

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

I don't know off the top of my head, no. But it sounds like the softkey template is not working properly. Did you regenerate the profiles after this configuration? Also, if you have not read the documentation it may be that a slightly different configuration is required for your environment.

Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Try moving "Frw all" softkey to the second page. 

voice register template  1
 softkeys idle  Redial Newcall Pickup Gpickup Cfwdall  DND
!
voice register global
create profile
!
telephony-service
create cnf-files
!

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi,

Yes I did, no create profile -> create profile -> restart phones.

 

Same Situation :(

Even with the last proposition by Vaijanath.

 

Thank you :)

 

Kind Regards,

Denisa

Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi,

Do you have other 78XX phones models? Is this happening just for 7861 phones or other phones too?

If this issue is only for 7861 phone models, then try upgrading the firmware. 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

There are three types of phone:

7861

7811

3905

For all the same situation.

Thank you,

Denisa

Everyone's tags (3)
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards