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Rising star

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

I do not think of any other configuration needed for call pickup on CME. You mentioned in your original post that you are using CME 12.0. can you try upgrading CME to latest version? If it still doesn't work then I would recommend opening a Cisco TAC case.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
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Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi Vaijanath,

 

I contacted TAC. At first they did not advise me to upgrade the CME to the latest version.

They found out that the issue resolved on latest IOS and recommended to upgrade IOS to Release Fuji-16.9.3.

I will upgrade it and I will let you know.

 

Thank you for your help,

Denisa

Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi all,

 

the upgrade of IOS of the CME to the version 16.09.03 resolved the issue of the call pickup described below:

 

""The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.""

 

Thank you for your time,

 

Kind Regards,

Denisa

Beginner

Re: 7861 IP phone 16 -How to program the Programmable line/feature keys- CME 12.00 version!

Hi all,

 

the upgrade of IOS of the CME to the version 16.09.03 resolved the issue of the call pickup described below:

 

""The call is picked up when I press pickup soft key then the number that is calling. But the problem is: automatically is activated "forward all" option (soft key on the screen). And if it is not disabled manually (by pressing Fwr Off) all the call are forwarded to the phone that picked up the first call.""

 

Thank you for your time,

 

Kind Regards,

Denisa

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