7861 phone doesn't display french language

[abd88elhak]

hi
i'm using cucm 9.1 with different types of phones (6961,7945,7937,7962)
recently i would add new phone(7861) and for this reason i installed device packge on cucm
my problem :all phones use french language except 7861 even i reset it but still in English
the local package is installed after installing cucm
regards

[Mohammed al Baqari]

Hi,

Did you install local files for french language. 

[abd88elhak]

Hi yes the local file is installed after installing cucm all phones t display french except 7861(added recently by instaling device package) Regards

[Mohammed al Baqari]

Hi,

Did you assign french language as local when created 7861 phone? If yes, can you do a capture from CUCM and reset the phone to see what is happening in TFTP packets.

[abd88elhak]

Hi

the local file  (french) is installed  on all servers of the  cluster  but these phones (7861) still not accepting french language ;

is there any solution to resolve this problem

regards 

[Mohammed al Baqari]

Hi,

Can you enable to web access on the phone and share console logs. Also, did you manage to get the packet capture to see what is the phone requesting.

[Venkatesh Perumal]

You need to install the CUCM locale installer before installing the phone only locale, indicated by “po” in the beginning of the file from the download page.

https://software.cisco.com/download/release.html?mdfid=284510097&flowid=45900&softwareid=282074333&release=9.1(2.1100-1)&relind=AVAILABLE&rellifecycle=&reltype=latest

Also refer the below:

http://docwiki.cisco.com/wiki/Cucm-phone-locale-installers

[Tirtha Tripathy]

Hi ,

Install Device Pack on all servers in the cluster and reboot the cluster

Install French Locale on CUCM and reboot cluster

Install French Phone locale

Follow these steps:

1) Set user locale to English (United States) and save
2) Reset Cisco Unified IP Phones to load English (United States)
3) Set user locale to desired user locale and save
4) Reset Cisco Unified IP Phones to load desired user locale

All Documents below:

http://docwiki.cisco.com/wiki/Cucm-phone-locale-installers

http://www.cisco.com/web/software/282074291/127666/po-locale-10.3.2.1000-2_ReadMe.pdf

http://www.cisco.com/web/software/282074299/113727/cmterm-devicepack10.0_1_12007-1_Release_Notes.pdf

http://www.cisco.com/web/software/282074333/115006/cm-locale-10.0.1.2000_ReadMe.docx

(Rate the helpful posts)

Regards,

Tirtha