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7861 round select button not working

mvarazlic
Level 1
Level 1

We have a 7861 running sip78xx.12-8-1-0101-482 on Call Manager 11.5.  Last week the round select button stopped responding.  I have updated the firmware and done a factory reset but it hasn't made a difference.  Have any of you had this issue and found a fix?  It isn't a very old phone and I hate to just replace it if I can fix it.

 

Thanks!!

1 Reply 1

It looks like a hardware fault, you need to  do RMA if this device under smartnet coverage.



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