01-19-2022 02:01 AM - last edited on 03-09-2022 11:15 PM by smallbusiness
Hi guys,
I have two Cisco IP phones (one 7911 and one 7961) which I can not in any way get the firmware to load, sip or sscp they are.
Basically they start up, see the tftp server, look for the term61 or term11 loads file, find it and instead of continuing they stop and reboot.
If I try with other IP phones of the same model I have no problems. I only have it with these two.
Here are the logs of tftpd64.
Connection received from 10.0.0.1 on port 49152 [19/01 10:48:03.994]
Read request for file <term61.default.loads>. Mode octet [19/01 10:48:03.994]
File <term61.default.loads> : error 2 in system call CreateFile Impossibile trovare il file specificato. [19/01 10:48:03.995]
Connection received from 10.0.0.1 on port 49153 [19/01 10:48:04.437]
Read request for file <term61.default.loads>. Mode octet [19/01 10:48:04.438]
File <term61.default.loads> : error 2 in system call CreateFile Impossibile trovare il file specificato. [19/01 10:48:04.438]
Connection received from 10.0.0.1 on port 49152 [19/01 10:48:56.368]
Read request for file <term61.default.loads>. Mode octet [19/01 10:48:56.368]
Using local port 60213 [19/01 10:48:56.368]
<term61.default.loads>: sent 2 blks, 660 bytes in 0 s. 0 blk resent [19/01 10:48:56.374]
Connection received from 10.0.0.1 on port 49153 [19/01 10:48:57.283]
Read request for file <term61.default.loads>. Mode octet [19/01 10:48:57.284]
Using local port 60214 [19/01 10:48:57.284]
<term61.default.loads>: sent 2 blks, 660 bytes in 0 s. 0 blk resent [19/01 10:48:57.289]
Connection received from 10.0.0.3 on port 49152 [19/01 10:50:55.268]
Read request for file <term11.default.loads>. Mode octet [19/01 10:52:24.128]
Using local port 52847 [19/01 10:52:24.128]
<term11.default.loads>: sent 2 blks, 680 bytes in 0 s. 0 blk resent [19/01 10:52:24.132]
Connection received from 10.0.0.3 on port 49153 [19/01 10:52:24.770]
Read request for file <term11.default.loads>. Mode octet [19/01 10:52:24.771]
Using local port 52848 [19/01 10:52:24.771]
<term11.default.loads>: sent 2 blks, 680 bytes in 0 s. 0 blk resent [19/01 10:52:24.775]
Connection received from 10.0.0.3 on port 49152 [19/01 10:53:59.718]
Read request for file <term11.default.loads>. Mode octet [19/01 10:53:59.718]
Using local port 58744 [19/01 10:53:59.718]
<term11.default.loads>: sent 2 blks, 680 bytes in 0 s. 0 blk resent [19/01 10:53:59.723]
Connection received from 10.0.0.3 on port 49153 [19/01 10:54:00.363]
Read request for file <term11.default.loads>. Mode octet [19/01 10:54:00.363]
Using local port 58745 [19/01 10:54:00.364]
<term11.default.loads>: sent 2 blks, 680 bytes in 0 s. 0 blk resent [19/01 10:54:00.370]
What can it be? How can I do?
Thx
01-20-2022 05:08 AM
What's the current firmware version and whats the intended upgrade version? 79XX phones had a particular version issue around version 8-5-2. Any version below this, must be first upgraded to this version before moving ahead. There are many posts around this issue, one is here: https://community.cisco.com/t5/ip-telephony-and-phones/auth-fail-on-7941-and-7970-ip-phones/td-p/1622138
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