7911's button does not working with some softkey templates

[Sergey Balyura]

Hello, all!

I located the problem - hold buttons of my 7911's don't working.

I found out the 7911 which have a working hold button

the difference is in softkey template. truely speaking it's not the only difference. but when I apply this "working" softkey template onto 7911 with non-working hold button - it works!

the workaround is to change softkey templates...

but how can the softkey template affect the hold button?

any advice? where to dig?

[Joseph Martini]

The softkey template might be corrupt, I'd start by looking at the contents in the database with "run sql select * from softkeytemplate where name like 'name here'.

[Sergey Balyura]

All was fixed.

I added "Hold" button into the "Connected" state in this template.