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7914 Module on 7965G Phones

ccr_cisco
Level 1
Level 1

Hello,

According to 7965G user guide, 7914 modules are compatible with new 79x5 phones.

I've tried that and 7914 buttons stay red. The 7965 is well configured with a module type of 7914 and a template with BLF on the module buttons.

The phone version is 8.5.3S and 7914 firwmare is S00105000300.

On the phone Settings -> Status -> Module : the module is not seen.

Connecting the same module on a 7961G same configuration works perfectly.

Is  7914 really compatible with 7965 ?

Thanks for your help

2 Replies 2

BeyerFlorian
Level 1
Level 1

Hi,

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps1856/product_data_sheet09186a008008883d.html

Hardware Requirements

Cisco Unified IP Phones 7960G (CP-7960G), 7961G (CP-7961G) , 7970G (CP-7970G) and 7971G-GE (CP-7971G-GE)

CP7914 won't work on CP7965 as i know. You need an CP7915 (grey) or XP7916 (color) module

CP7914 won't work on CP7965 as i know. You need an CP7915 (grey) or XP7916 (color) module

Tha is not correct. Datasheet has never been updated, but the 7914 also works with 7962, 7965, and 7975.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8537/product_data_sheet0900aecd8069bd58.html

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