I am trying to setup a 7916 expansion module on a 7965. I have created a phone button template, where the 1st two buttons are line, buttons 3-18 are speed dials, and buttons 19-30 are Service URL's. The speed dials are showing up correctly on the test phone that I'm using, but when I try to access page 2 on the 7916, I get a message on the 7965 that says "That Key is Not Active Here."
Could anyone tell me why this could be happening? The phone load on the 7965 is on SCCP45.8-4-1S. The Expansion Module firmware is B016-1-0-4
Thanks for any assistance you can provide.
I've finally found some documentation.
*****If you want to use the 2nd page of your 7916, make sure you have the Expansion Module set to 24 port instead of 12. Duh......
I have the same issue, except with an extension mobility profile. Changing the module to 24 ports does not help, I still get "That key is not active here".
The product type in the the user device profile is 7965. Any suggestions?