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7921 charging problems

pjonessas1
Level 1
Level 1

Hi there

I have a problem with anumber of the 7921 phones we have no longer charging in their docks.

If you put a fully charged battery in the phone then it will work fine, placing the phone in a dock to charge brings up a picture of a plug with a red crossed circle over it.

Any idea's? is this a common problem? It seems to be affecting our older handsets.

Thanks


Paul

11 Replies 11

Matthew Kaufman
Cisco Employee
Cisco Employee

Could be an issue with the hardware itself.  Do you have charging adapter, aside from the dock that you can try?