7921 issue

[singh-ashok]

I am trying to register a new 7921 phone... It has got an

IP Address..signal strength good.... I gave TFTP IP... it shows "configuring CM List" then suddenly the process stops - message is "Not in Service"... any help would be most welcome.... Ashok...

[Avinash Mohod]

It could be network issue. Have you check the ip address config of the phone. Try to ping the phone ip from CUCM and your desktop/laptop.

[singh-ashok]

Avinash,

Thanks a lot. Actually I fixed the issue by pointing it to a different TFTP server ( Sub )... Strange that when I point the TFTP to Pub, it never works even though TFTP service is enabled on both Pub-Sub ( 2 server cluster)....Logically should work with both... Any ideas ?

Regards,
Ashok...

[phooghen]

Correct, it should work with both servers i.e. Pub and Sub.

I expect the 7921 is registered with the Sub (and not the Pub).

Please check the database replication between Pub and Sub. This could explain your problem.

Pierre.