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7921 not picking up new firmware?

gkonheiser
Level 1
Level 1

‎06-24-2013 11:24 PM - edited ‎03-16-2019 06:03 PM

Hi There

I am having a problem geting my 7921 to pickup new firmware. In my config I have:-

tftp-server flash:WLAN-1.4.3SR1.2.SBN

tftp-server flash:TNUXR-1.4.3SR1.2.SBN

tftp-server flash:TNUX-1.4.3SR1.2.SBN

tftp-server flash:SYS-1.4.3SR1.2.SBN

tftp-server flash:GUI-1.4.3SR1.2.SBN

tftp-server flash:CP7921G-1.4.3SR1.2.LOADS

tftp-server flash:APPS-1.4.3SR1.2.SBN

telephony-service

em logout 0:0 0:0 0:0

max-ephones 58

max-dn 192

ip source-address 192.168.3.100 port 2000

service phone displayIdleTimeout 00:30

service phone displayOnDuration 1:00

timeouts interdigit 8

timeouts ringing 20

cnf-file perphone

network-locale GB

network-locale 1 GB

network-locale 2 GB

network-locale 3 GB

network-locale 4 GB

load 7921 CP7921G-1.4.3SR1.2.LOADS

max-conferences 8 gain -6

transfer-system full-consult

create cnf-files version-stamp Jan 01 2002 00:00:00

ephone  1

device-security-mode none

mac-address 001F.9E8B.A45F

max-calls-per-button 4

type 7921

ephone-dn  1  dual-line

ring internal

number 1001

Despite this the phone is showing firmware : CP7921G-1.3.4.LOADS

This is the Debug ephone register output:-

25 06:08:01.960: New Skinny socket accepted [2] from 0, sub 1 (3 active)

.Jun 25 06:08:01.960: sin_family 2, sin_port 1024, in_addr 192.168.3.181

.Jun 25 06:08:01.960: skinny_add_socket 2 192.168.3.181 1024

.Jun 25 06:08:02.252: %IPPHONE-6-REG_ALARM: Name=SEP001F9E8BA45F Load=CP7921G-1.3.4 Last=Reset-Reset

.Jun 25 06:08:02.252:

Skinny StationAlarmMessage on socket [4] 192.168.3.181 SEP001F9E8BA45F

.Jun 25 06:08:02.252: severityInformational p1=67584 [0x10800] p2=-1258051392 [0xB503A8C0]

.Jun 25 06:08:02.252: Name=SEP001F9E8BA45F Load=CP7921G-1.3.4 Last=Reset-Reset

.Jun 25 06:08:02.461: ephone-(1)[4] StationRegisterMessage (1/1/59) from 192.168.3.181

.Jun 25 06:08:02.461: ephone-(1)[4] Register StationIdentifier DeviceName SEP001F9E8BA45F

.Jun 25 06:08:02.461: ephone-(1)[4] StationIdentifier Instance 1    deviceType 365

.Jun 25 06:08:02.461: ephone-1[0/3]:stationIpAddr 192.168.3.181

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:maxStreams 0

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:From Phone raw protocol Ver 0x85600010

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:protocol Ver 0x85600010

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:phone-size 58032 dn-size 808

.Jun 25 06:08:02.461: ephone-(1) Allow any Skinny Server IP address 192.168.3.100

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:Found entry 0 for 001F9E8BA45F

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:socket change 3 to 4

.Jun 25 06:08:02.461: ephone-1[0/3][SEP001F9E8BA45F]:DisAssociate: Closed socket 3 while REGISTERED

.Jun 25 06:08:02.461: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-1:SEP001F9E8BA45F IP:192.168.3.181 Socket:3 DeviceType:Phone has unregistered abnormally.

.Jun 25 06:08:02.461: ephone-1[0/-1][SEP001F9E8BA45F]:FAILED: CLOSED old socket -1

.Jun 25 06:08:02.461: ephone-1[0/4][SEP001F9E8BA45F]:phone SEP001F9E8BA45F re-associate OK on socket [4]

.Jun 25 06:08:02.461: %IPPHONE-6-REGISTER: ephone-1:SEP001F9E8BA45F IP:192.168.3.181 Socket:4 DeviceType:Phone has registered.

.Jun 25 06:08:02.461: Phone 0 socket 4

.Jun 25 06:08:02.461: Skinny Local IP address = 192.168.3.100 on port 2000

.Jun 25 06:08:02.461: Skinny Phone IP address = 192.168.3.181 1024

.Jun 25 06:08:02.465: ephone-1[0/4][SEP001F9E8BA45F]:Signal protocol ver 12 to phone with ver 16

.Jun 25 06:08:02.465: ephone-1[0/4][SEP001F9E8BA45F]:Date Format M/D/Y

.Jun 25 06:08:02.465: ephone-1[0/4]:RegisterAck sent to sockettype ephone socket 4: keepalive period 30 use sccp-version 12

.Jun 25 06:08:02.465: ephone-1[0/4]:CapabilitiesReq sent

.Jun 25 06:08:02.501: ephone-1[0/4]:CapabilitiesRes received

.Jun 25 06:08:02.501: ephone-1[0/4][SEP001F9E8BA45F]:Caps list 13

G711Ulaw64k  60 ms, is_mtp 0

G711Alaw64k  60 ms, is_mtp 0

Unrecognized Media Type 257  60 ms, is_mtp 0

G729  60 ms, is_mtp 0

G729AnnexA  60 ms, is_mtp 0

G729AnnexB  60 ms, is_mtp 0

G729AnnexAwAnnexB  60 ms, is_mtp 0

WideBand_256K  120 ms, is_mtp 0

G722_64k  120 ms, is_mtp 0

G722_56k  120 ms, is_mtp 0

G722_48k  120 ms, is_mtp 0

ILBC  60 ms, is_mtp 0

ILBC  60 ms, is_mtp 0

.Jun 25 06:08:02.709: ephone-1[0/4]:ButtonTemplateReqMessage

.Jun 25 06:08:02.709: ephone-1[0/4][SEP001F9E8BA45F]:StationButtonTemplateReqMessage set max presentation to 2

.Jun 25 06:08:02.709: ephone-1[0/4]:CheckAutoReg

.Jun 25 06:08:02.709: ephone-1[0/4]:AutoReg is disabled

.Jun 25 06:08:02.709: ephone-1[0/4][SEP001F9E8BA45F]:Setting 6 lines 0 speed-dials on phone (max_line 6)

.Jun 25 06:08:02.709: ephone-1[0/4][SEP001F9E8BA45F]:First Speed Dial Button location is 0 (0)

.Jun 25 06:08:02.709: ephone-1[0/4]:ButtonTemplate lines=6 speed=0 buttons=6 offset=0

.Jun 25 06:08:02.709: ephone-1[0/4][SEP001F9E8BA45F]:ButtonTemplate buttonCount=6 totalButtonCount=6 buttonOffset=0

.Jun 25 06:08:02.709: ephone-1[0/4][SEP001F9E8BA45F]:Configured 0 speed dial buttons

.Jun 25 06:08:02.721: ephone-1[0/4]:StationSoftKeyTemplateReqMessage

.Jun 25 06:08:02.721: ephone-1[0/4]:StationSoftKeyTemplateResMessage

CME3.100(config-ephone)#

.Jun 25 06:08:02.825: ephone-1[0/4]:StationSoftKeySetReqMessage

.Jun 25 06:08:02.825: ephone-1[0/4]:StationSoftKeySetResMessage

.Jun 25 06:08:02.937: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 6

.Jun 25 06:08:02.937: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 6 Invalid DN -1

.Jun 25 06:08:02.937: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (1 of 6)

.Jun 25 06:08:03.057: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 5

.Jun 25 06:08:03.057: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 5 Invalid DN -1

.Jun 25 06:08:03.057: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (2 of 6)

.Jun 25 06:08:03.213: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 4

.Jun 25 06:08:03.213: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 4 Invalid DN -1

.Jun 25 06:08:03.213: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (3 of 6)

.Jun 25 06:08:03.317: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 3

.Jun 25 06:08:03.317: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 3 Invalid DN -1

.Jun 25 06:08:03.317: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (4 of 6)

.Jun 25 06:08:03.429: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 2

.Jun 25 06:08:03.429: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 2 Invalid DN -1

.Jun 25 06:08:03.429: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (5 of 6)

.Jun 25 06:08:03.537: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 1

.Jun 25 06:08:03.541: ephone-1[0/4]:CheckAutoReg

.Jun 25 06:08:03.541: ephone-1[0/4]:AutoReg is disabled

CME3.100(config-ephone)#

.Jun 25 06:08:03.541: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatReqMessage from ephone line 1 Invalid DN -1

.Jun 25 06:08:03.541: ephone-1[0/4][SEP001F9E8BA45F]:StationLineStatResMessage sent to ephone (6 of 6)

.Jun 25 06:08:03.541: ephone-1[0/4]:SkinnyCompleteRegistration

.Jun 25 06:08:04.009: ephone-1[0/4][SEP001F9E8BA45F]:Skinny Available Lines 6 set for socket [4]

.Jun 25 06:08:04.009: ephone-1[0/4]:Already done SkinnyCompleteRegistration

.Jun 25 06:08:04.149: ephone-1[0/4]:HeadsetStatusMessage

CME3.100(config-ephone)#

.Jun 25 06:08:07.673: New Skinny socket accepted [2] from 0, sub 1 (1 active)

.Jun 25 06:08:07.673: sin_family 2, sin_port 1026, in_addr 192.168.3.181

.Jun 25 06:08:07.673: skinny_add_socket 2 192.168.3.181 1026

I am using CME 7.1. Any help much appriciated.

Labels:
0 Helpful
5 Replies 5

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎06-25-2013 05:18 AM

Did you regenerate the CNF files? The LOADS file is referenced within the SEPDefault.xml.cnf and SEP.xml.cnf which must be manually rebuilt after making a config change that impacts them.

telephony-service
  create cnf-files

Please remember to rate helpful responses and identify helpful or correct answers.

0 Helpful

gkonheiser
Level 1
Level 1
In response to Jonathan Schulenberg

‎06-25-2013 06:10 AM

I just tryed that and a reset but no joy, still has the old firmware, thanks anyway.

0 Helpful

Jonathan Schulenberg
Hall of Fame
Hall of Fame
In response to gkonheiser

‎06-25-2013 06:16 AM

Just checked the admin guide. None of the examples shown include the ".LOADS" extension in the load command. Try changing to 'load 7921 CP7921G-1.4.3SR1.2' instead and then regenerate CNF files.

Please remember to rate helpful responses and identify helpful or correct answers.

0 Helpful

gkonheiser
Level 1
Level 1
In response to Jonathan Schulenberg

‎06-26-2013 01:17 AM

Hi Jonathan,

That was it great!  Thanks.

When I do sh telephony-service tftp-bindings I dont see a config file for the 7921, thats not normal is it? Here is the out put,

tftp-server system:/its/united_kingdom/7960-tones.xml alias United_Kingdom/7960-tones.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml

tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server system:/its/vrf1/SEP001F9E8BA45F.cnf.xml alias SEP001F9E8BA45F.cnf.xml

tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

0 Helpful

cmaiolani
Level 1
Level 1

‎06-26-2013 02:41 PM

Hi

i can see the correct file with 7921 MAC. you can check with debug tftp events if phone miss one file or if there is other problems.

Sent from Cisco Technical Support iPhone App

0 Helpful
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