7921 phone calling out problem.

[binu]

Hi

I have a 7921 phone registered with CUCM 8.6. This phone is not able to dial out (internal or external). On dialling any number for outgoing call, the message on screen is "Call in progress" and it stays that way, until I manually End Call.

Any ideas as to why this might be happening? Is this an issue with the phone itself?

Please advice.

Cheers

Binu

[D_Lebedev]

Hi.

And what about phones in same CSS\PT?

Is it sccp or sip?

Try DNA tool,it will help to find out what the problem,if problem with dialing rules of course.

[binu]

Hi

All phones in my office are using same PT/CSS, and only this phone is having this problem. It is registered as sccp.

Never used the DNA tool. Any suggestions?

Thanks

Binu

[D_Lebedev]

Ok,

Login to your CM.

Choose Cisco Unified CallManager serviceability from right corner.

hen "Tools---Dialed number analyzer"

Here you should fill both DNs and destination number.

Very interesting what will be at output.

[binu]

Hi

Thanks for that. Please see below the DNA output. The calling number (7921 phone with issue) is 453, and the called number is 452.

Thanks

Binu

• Results Summary

• Calling Party Information
  • Calling Party = 453
    
  • Partition = DXB_PT_Internal
    
  • Device CSS = CSS_DXB_Internal
    
  • Line CSS = CSS_DXB_National
    
  • AAR Group Name =
    
  • AAR CSS = CSS_DXB_Internal
    
• Dialed Digits = 452
  
• Match Result = RouteThisPattern
  
• Matched Pattern Information
  • Pattern = 452
    
  • Partition = DXB_PT_Internal
    
  • Time Schedule =
    
• Called Party Number = 452
  
• Time Zone = Asia/Dubai
  
• Call Classification = OnNet
  
• InterDigit Timeout = NO
  
• Device Override = Disabled
  
• Outside Dial Tone = NO
  

• Call Flow

• TranslationPattern :Pattern=
  • Partition =
    
  • Positional Match List = 452
    
  • Calling Party Number = 453
    
  • PreTransform Calling Party Number =
    
  • PreTransform Called Party Number =
    
  • Calling Party Transformations
    • External Phone Number Mask = NO
      
    • Calling Party Mask =
      
    • Prefix =
      
    • CallingLineId Presentation =
      
    • CallingName Presentation =
      
    • Calling Party Number = 453
      
  • ConnectedParty Transformations
    • ConnectedLineId Presentation =
      
    • ConnectedName Presentation =
      
  • Called Party Transformations
    • Called Party Mask =
      
    • Discard Digits Instruction =
      
    • Prefix =
      
    • Called Number =
      
• Directory Number :DN= 452
  • Partition = DXB_PT_Internal
    
  • TypeCFACSSPolicy =
    
  • Call Classification = Unknown
    
  • Forwarding Information
    • Forward All : DN = VoiceMail = No CSS = CSS_DXB_Internal
      
    • Forward Busy
      • Internal : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
      • External : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
    • Forward No Answer
      • Internal : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
      • External : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
    • Forward No Coverage
      • Internal : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
      • External : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
    • Forward Unregistered
      • Internal : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
      • External : DN = VoiceMail = No CSS = CSS_DXB_Internal
        
    • CFDF : DN = VoiceMail = No CSS = CSS_DXB_Internal
      
    • Pickup Group Number =
      
  • Device :Type= Cisco 7911
    • Device Status = Registered
      
    • Device Name = SEP0023EB533296
      
    • Ignore Presentation Indicators = Disabled
      
    • Logged Into Hunt Groups = Enabled
      
    • Alerting Name = Praviraj
      
    • Dual Mode = Disabled
      
    • Do Not Disturb(DND)
      • DND Status = Disabled
        
      • DND Option =
        
      • DND Incoming Call Alert =
        
    • Automated Alternate Routing (AAR)
      • AAR Group Name =
        
      • AAR Calling Search Space = CSS_DXB_Internal
        
      • AAR VoiceMail Status = Disabled
        
      • AAR Destination Mask =
        
      • AAR Prefix Digits =
        
  • Device :Type= Device Profile
    • Device Status = UnKnown
      
    • Device Name = Praviraj
      
    • Ignore Presentation Indicators = Disabled
      
    • Logged Into Hunt Groups = Disabled
      
    • Alerting Name = Praviraj
      
    • Dual Mode = Disabled
      
    • Do Not Disturb(DND)
      • DND Status = Disabled
        
      • DND Option =
        
      • DND Incoming Call Alert =
        
    • DeviceProfile
      • DeviceLoggedIn =
        
      • LoginUserid =
        
      • LoginTime =
        
      • LoginDuration =
        
      • DeviceProfileType =
        
    • Automated Alternate Routing (AAR)
      • AAR Group Name =
        
      • AAR Calling Search Space =
        
      • AAR VoiceMail Status = Disabled
        
      • AAR Destination Mask =
        
      • AAR Prefix Digits =
        

• Alternate Matches

• Note: Information Not Available
  

[D_Lebedev]

So,everything is ok with Dialing logic.

Tried you reset this phone?

And what happens when you are calling from 7911 to the same 7921?

From 452 to 453?

[binu]

All sorts of resetting tried. Even deleted and recreated the phone and Directory Number.

Receiving calls on this phone is OK. No issues there. Its only on outgoing that there's a problem every single time.

Any ideas?

[D_Lebedev]

Please do the following:

1) Compare Firmware versions with working phones (7921)

2) Try To change Phone's place (Port on Switch)

3) Enter your phone Menu-Settings-Status-Status Messages.

Clear it before make a call.

Try to call some DN.

After call made,hang on and see what you have got there.

Good luck.

[acampbell]

Hi,

On the 7921

You type in the number

Say 453 then press the GREEN key

What do you see on the phone

Regards

Alex