04-05-2008 06:21 AM - edited 03-15-2019 09:52 AM
I find out the 7936 cannot make conference calls normally in CME4.1.
The firmware used for 7936 include cmterm_7936.3-3-5-0 and cmterm_7936.3-3-12-0.If we reboot the 7936 once, it can make conference call with another parties without issue. The 7936 press the conf. softkey can make 3 parties in the conf. bridge.
After the first conf. call is hanged up, the 7936 wants to make another conference call as the first one, the user should use the arrow key to select the frist line, press resume and conference, 3 parties will be in the same conference bridge.
After the conf. call finsihed, if the 7936 wants to make conf. call ( the third times), all softkey ( transfer, hold conf.) no function.
If the 7936 was reload once, it can make conf. call again.
Show ephone register command indicate one of the lines is idle.
Does anyone have the same issue ? and how you can reslove it?
The router is 2811 platform and ios is 12.4(15)T3.
#########after reboot##########
ephone-20 Mac:0004.F2E3.51E8 TCP socket:[5] activeLine:0 REGISTERED in SCCP ver
4 and Server in ver 3
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:3
IP:192.168.18.22 1024 7936 keepalive 0 max_line 2 dual-line
button 1: dn 20 number 192 CH1 IDLE CH2 IDLE
Username: ext192 Password: 112233
###########make first conf call ############
ephone-20 Mac:0004.F2E3.51E8 TCP socket:[5] activeLine:1 REGISTERED in SCCP ver
4 and Server in ver 3
mediaActive:1 offhook:1 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:3
IP:192.168.18.22 1024 7936 keepalive 2 max_line 2 dual-line
button 1: dn 20 number 192 CH1 CONNECTED CH2 IDLE
Active Call on DN 20 chan 1 :192 192.168.18.22 18998 to 192.168.18.1 2000 via 19
2.168.18.22
sho sccp conn
sess_id conn_id stype mode codec ripaddr rport sport
3222667286 65539 conf sendrecv g711u 192.168.18.1 2000 18436
3222667286 65538 conf sendrecv g711u 192.168.18.1 2000 18714
3222667286 65537 conf sendrecv g711u 192.168.18.1 2000 17466
Total number of active session(s) 1, and connection(s) 3
############## make second conf call############
use arrow key to select first line select resume and conf
ephone-20 Mac:0004.F2E3.51E8 TCP socket:[5] activeLine:1 REGISTERED in SCCP ver
4 and Server in ver 3
mediaActive:1 offhook:1 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:3
IP:192.168.18.22 1024 7936 keepalive 6 max_line 2 dual-line
button 1: dn 20 number 192 CH1 IDLE CH2 CONNECTED
Active Call on DN 20 chan 2 :192 192.168.18.22 18998 to 192.168.18.1 2000 via 19
2.168.18.22
G711Ulaw64k 160 bytes no vad
Tx Pkts 0 bytes 0 Rx Pkts 0 bytes 0 Lost 0
Jitter 0 Latency 0 callingDn -1 calledDn 84
#############make the conf call third times ##############33
fault, key hold, transfer and conf no function
04-06-2008 06:59 PM
Does anyone has the same issue in using 7936 phone set in CME 4.1( IOS 12.4-15T3)??
It cannot make conference calls as another ip phone sets. All softkey are not function in the thrid times to create conf. call after reboot.
I will upgrade the IOS to 12.4(15)T4 tomorrow.
Thanks in advance!!
04-08-2008 05:52 PM
Hi,
Does anyone have installed 7936 in CME4.1?
Is it works fine in conf. feature?
Please update me if you have experience.
Upgrade the IOS to 12.4(15)T4 does not solve.
04-15-2008 03:39 AM
I am having the exact same problems with version 12.4(15)T1. I tried changing the loads on the 7936 the same as you did and have experienced the same problem. Have you found a solution?
tks
04-15-2008 04:23 AM
you might want to try a different phone-firmware. Check the software downloadpage for individual CME files.
04-15-2008 05:09 PM
Dear All,
I have tried the most update and previous firmware version for 7936, the same result.
I even try it in CME version 4.2, the same negative result.
I will open a Cisco Case.
I can only disable user to use hardware conference at this moment in order to avoid this issue happen.
Michael.
04-16-2008 04:08 AM
Tks Michael. I am in the same position. We are opening a Cisco TAC Case as well. I will keep you posted.
tks
04-21-2008 06:10 AM
I am having the same issue with the 7936 running on CallManager 6.0.
The conf key does not work.
04-28-2008 05:55 AM
Hi Kevin,
Can you update us the Cisco case you opened for this issue?
What is the work around provided from Cisco?
Please update us, many thanks!
Regards,
Michael.
05-13-2008 06:16 AM
I am also having the same issue with the 7936. Did you find out anything from the TAC?
Thanks,
Mike
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