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neilo
Beginner

7937 Keeps resetting

Hi,

I have a 7937G Conference phone that keeps resetting.  It was working fine but after a conference call it reset and now will not remain stable.  We have tried it with DHCP enabled and disabled.  Nothing has changed on the LAN or CME it is connected to.  CME is running V8.6, on IOS

c2900-universalk9-mz.SPA.151-4.M4.bin on a 2921 unit.  The firmware being used is 1.4.4.  We have tried a new phone and this does the same.

It boots up, says 'configuring VLAN', 'Configuring Locale' and then says 'Restting' and does this continually.  When I carry out a Debug TFTP Pckets, the only error seen is:

Nov  12 11:03:06.758: TFTP: Looking for RingList.xml

Nov  12 11:03:06.758: TFTP: Sending error 1 No such file

However, the file is located on the flash, at root level but also copied it to /its and /its/vrf1 just in case.

Can anyone help?  I've seen some issues on the forum ref. POE problems but this phone was working fine and the LAN equipment has not changed.

Many thanks

Neil

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