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wilson_1234_2
Participant

7940 line 2 description not showing on phone

We have some 7940 phone with two lines, line 1 description is showing up fine.

The line 2 description is not showing up on the phone, even though it is configured to be, on the "line 2" page.

Line 2 is working and the line text fields are populated, it just does not show up on the display on the phone.

Does it need to be configured somewhere else as well to show up?

2 REPLIES 2
Roman Rodichev
Rising star

Do you have a phone button template with 2 lines configured?

Regards,

Roman

jehlas
Beginner

Hi Wilson,


What version of CUCM are you running?


What phone firmware does the 7940 have?


I have tested on my CUCM 8.x and a 7940 but do not seem to have any issues, please let us know if you have resolved your issue and if so, how?


Thanks,

John

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