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7941 dialing issue

theklontz
Level 1
Level 1

Ive got a 7941 voip phone that when you press a number on the pad it dials 2 numbers. 1 is tied with 8 2-9 3-7. Ive tried a factory reset but it doesnt work, i think this is because of the dialing issue, maybe its a hardware thing. Have you ever incountered this before?

1 Reply 1

umedryk
Level 5
Level 5

How many phones do you have in your system? How many phones suffered from this problem? Are all phones the same model (7941)? If yes, what is the firmware version you are using?