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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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7942 firmware update

I have a Cisco 3945 with cucme. When attempting to add a 7942 phone I receive the TFTP error "Sending error 1 No such file". When researching it seems that I might need an intermediate firmware update. Here is the tftp debug output:

 

.Nov 14 09:51:55: TFTP: Server request for port 51095, socket_id 0x3648368 for process 194
.Nov 14 09:51:55: TFTP: read request from host 10.227.172.50(51095) via GigabitEthernet0/1
.Nov 14 09:51:55: TFTP: Looking for term62.default.loads
.Nov 14 09:51:55: TFTP: Opened flash0:term62.default.loads, fd 4, size 680 for process 194
.Nov 14 09:51:55: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x3648368
.Nov 14 09:51:55: TFTP: Received ACK for block 1, socket_id 0x3648368
.Nov 14 09:51:55: TFTP: Sending block 2 (retry 0), len 168, socket_id 0x3648368
.Nov 14 09:51:55: TFTP: Received ACK for block 2, socket_id 0x3648368
.Nov 14 09:51:55: TFTP: Finished flash0:term62.default.loads, time 00:00:00 for process 194
.Nov 14 09:51:56: TFTP: Server request for port 52147, socket_id 0x2073EE4 for process 194
.Nov 14 09:51:56: TFTP: read request from host 10.227.172.50(52147) via GigabitEthernet0/1
.Nov 14 09:51:56: TFTP: Looking for jar42sccp.9-1-1TH1-16.sbn
.Nov 14 09:51:56: TFTP: Sending error 1 No such file

 

I don't have the file the phone is looking for. Here are the load commands on the router:

 

 load 7915-24 B015-1-0-4
 load 7941 SCCP41.9-2-1S
 load 7942 SCCP42.9-2-1S
 load 7961 SCCP41.9-2-1S
 load 7962 SCCP42.9-2-1S

 

It looks like my other phones might be using tftp-server flash0:jar42sccp.9-2-1TH1-13.sbn

 

#show ephone phone-load
DeviceName        CurrentPhoneload       PreviousPhoneload      LastReset      
=====================================================================
SEP64E9502E43C4   SCCP42.9-2-1S          SCCP42.9-2-1S                         
SEP189C5DB69512   SCCP42.9-2-1S          SCCP42.9-2-1S                         
SEPC07BBCA05FEB   SCCP42.9-2-1S          SCCP42.9-2-1S                         
SEP64E9502E4202   SCCP42.9-2-1S          SCCP42.9-2-1S                         
SEP64E9502E41C6   SCCP42.9-2-1S          SCCP42.9-2-1S                         
SEP0041D292A981   SCCP42.9-2-1S                                                
SEP189C5DB676C9   SCCP42.9-3-1SR1-1S                                           
SEP189C5DB65187   SCCP42.9-3-1SR1-1S                                           
SEP189C5DB65152   SCCP42.9-3-1SR1-1S                                           
SEP189C5D20568E   SCCP42.9-3-1SR1-1S                                           
SEPC07BBCA06023   SCCP42.9-2-1S                                                
SEP189C5D2055B5   SCCP42.9-3-1SR1-1S

 

I don't know what to do in order to make this phone get the proper firmware and register. Any help is appreciated.

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Re: 7942 firmware update

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