cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
2233
Views
0
Helpful
5
Replies
Highlighted

7942 phone is not saving any call history under directory and not showing time

Hi, 

 

I have a cisco 7942 phone in which the call history is not getting stored and not showing time.

 

We have tried rebooting (not factory Reboot) the phone but the issue still persists.

I have checked the CSS and partition with the user having working phone but found nothing.

 

Please advise what steps can be taken to troubleshoot this issue.

 

Thanks in advance.

5 REPLIES 5
Highlighted
Collaborator

Hello,

 

Only one 7942 is with this issue or all 7942 at your enviromment?

Did you try a factory reset or a firmware upgrade?

Regards

 

Leonardo Santana

Highlighted

Currently, the Firmware is SCCP42.9-4-2SR1-1S.

Please advise if I need to do the Firmware Upgrade or a factory reset.

Highlighted

Hello,

 

At the release notes there is no bug about this:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_4_2SR2/english/releasenotes/P790_BK_C7078DFD_00_cisco-unified-ip-phone-7900.html

 

You can try the factory reset, however, this method resets all of the settings directly, and the IP Phone will download the firmware that is on the device defaults of the CUCM.

 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html#t2

 

Or you can try to upgrade the firmware individually for this IP Phone:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/108090-upgrade-ip-firmware.html

 

You can try one of these options, if you have a second phone of backup i advise you try the factory reset. If the factory reset did not work you can try the firmware upgrade

 

Regards

 

Leonardo Santana

Highlighted
Beginner

Hi Rohan

 

1.Have you checked that it is getting voice vlan IP ?

2.Please check the "CDP Enable" at Switch Port

3.Try to upgrade/downgrade the Firmware.

Thanks
Riyaz
Rate Useful Post If it resolve your issue
Highlighted
Beginner

Review the DHCP options, remind to point an option to the call manager:

DHCP Scope options: add

#:150

name:Cisco VoIP Phones

IP: [your call manager ip]