7942 phone not registering to 2811 gateway during SRST

[mitchellT]

                   I have 2811 gateway running IOS 124.20-T6 (SRST V7.0) and 7942 phones. when the gateway was first installed and SRST enabled, 7942 were able to register to 2811 gateway  during SRST. But after a while phone can not register to the 2811 gateway during SRST anymore. A debug ephone register shows none of the phone even tries to register during SRST.  I'm getting these debug ephone socket error messages. Phones are in non secure mode.

anyone seen this before? thanks

Sep 20 19:18:22.125 PDT: Skinny added socket 1 10.104.161.98:56499

Sep 20 19:18:22.129 PDT: Credentials Service Trustpoint is not configured

Sep 20 19:18:22.129 PDT: skinny_socket_process: Can not establish secure session for socket 2

Sep 20 19:18:22.129 PDT: Failed to add the new phone socket 2.

Sep 20 19:18:24.061 PDT: Got wrong skinny message header type 1414012975 on socket fd 1

Sep 20 19:18:24.061 PDT: Got wrong skinny message header type 168636462 on socket fd 1

Sep 20 19:18:24.061 PDT: socket fd 1 can only read 2 bytes skinny msg header

Sep 20 19:18:32.021 PDT: socket 1 fatal error 254! can't read msg header with size -1, fd 1

Sep 20 19:18:32.021 PDT:  it's a stale socket! delete it!!

Sep 20 19:18:32.021 PDT: Skinny closed socket 1

Sep 20 19:18:37.129 PDT: **Close socket, max 1024 from 10.104.161.98 43413, discarded 0 time 16000

Sep 20 19:18:37.129 PDT: Skinny added socket 1 10.104.161.98:57721

Sep 20 19:18:37.129 PDT: Skinny added socket 2 10.104.161.98:57763

Sep 20 19:18:37.129 PDT: Skinny added socket 3 10.104.161.98:57899

Sep 20 19:18:37.349 PDT: Skinny added socket 4 10.104.161.98:57998

Sep 20 19:18:39.045 PDT: socket 1 fatal error 254! can't read msg header with size -1, fd 1

Sep 20 19:18:39.045 PDT:  it's a stale socket! delete it!!

Sep 20 19:18:39.045 PDT: Skinny closed socket 1

Sep 20 19:18:39.045 PDT: socket 2 fatal error 254! can't read msg header with size -1, fd 2

Sep 20 19:18:39.045 PDT:  it's a stale socket! delete it!!

Sep 20 19:18:39.045 PDT: Skinny closed socket 2

Sep 20 19:18:39.121 PDT: Skinny added socket 1 10.104.161.98:58222

Sep 20 19:18:39.137 PDT: Got wrong skinny message size -2147483648 on socket fd 1

Sep 20 19:18:39.137 PDT: Got wrong skinny message header type 911230291 on socket fd 1

Sep 20 19:18:39.137 PDT: Got wrong skinny message header type 926103347 on socket fd 1

[chrysostomos1980]

Hi

with restart of gw?

The phones came back?

[mitchellT]

yes, phone can resgister to gw after a reboot. but it will stop working after a while.

[chrysostomos1980]

Hi

You have reloaded the router and then phones could got register but after a while they lost their registration?

If yes , then did you try to upgrade your ios ?

Can  we have your config?

[mitchellT]

yes, after gw reboot phone can register to gw during SRST. But after the gw has been up and running for a while, phone can not register to gw during SRST for some reason.

I can not upgrade IOS due to SIP certification with service provider. I have location with this same IOS but with 7940 and 7960 phone and those phone can register without any issue even though the gw has been up for a while also. It seems to only affect 7942 on this IOS.

call-manager-fallback

secondary-dialtone 9

max-conferences 16 gain -6

transfer-system full-consult

timeouts interdigit 5

ip source-address 10.113.142.1 port 2000

max-ephones 42

max-dn 144 dual-line

dialplan-pattern 1 650....... extension-length 7

default-destination 8154400

moh All_in_the_Mind.ULAW.wav

multicast moh 239.1.1.1 port 16392 route 10.255.113.21 10.113.142.1

[chrysostomos1980]

Hi

Did you manage to solve this issue?

Regards

[mitchellT]

no

[allan.thomas]

Hi Chrysostomos,

Are you having the same problem with 7942 on same versions of IOS and ISR?  If you are please post your details here so we can try to help, SRST versions, VG, SIP or SCCP Firmware version of 7942, CUCM Version, MGCP or H.323 etc..

Regards

Allan.