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7942G Headset button stays ON after call is ended

nicagraves
Level 4
Level 4

I'm not quite sure when it happened, if it was after an upgrade or a recent reset of all phones but we've had several complaints from our end users that if they are on headset during a call and then when they end the call, the headset light doesn't go off. But the call is definitely ended. Is this by design or do we have a bug?

IP phone 7942G

CUCM version 10.5.2.14901-1

2 Accepted Solutions

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame