Hello,
I am trying to setup the 7942G and have not been able to setup this phone no matter whatever configurations I have done.
Here is the setup:
Phone (Behind Router with Private IP - 192.168.0.25) -> Public IP (99.2.230.21 - Router DMZ forwarded to phone) -> Firewall (Completely Open for the IPs) -> Asterisk Server (24.228.146.155)
I see the SIP communication between the server and the phone. The client registers, supplies SIP credentials and get knocked off with the only message that seems relevant:
Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPXX4F5794EY1E Load=SIP42.8-5-4S Last=initialized"
Expires: 3600
I have never had any problems deploying any other phone on the network and the new plans was to introduce cisco phones into our existing setup for folks working from home. I spent considerable amount of time trying to debug the issue and at this point need help or have to give up. I have been trying to find any 3rd party or someone doing partime that is available to help debug and fix issue?. Since the phone was purchased from a retail web front, I am not even sure how to purchase the support as well.
SIP Debug on Phone
1289: DBG 12:19:57.768081 JVM: LINE 51/1: sipTransportSendMessage : Stopping reTx timer
1290: DBG 12:19:57.768702 JVM: LINE 51/1: ccsip_register_retry_timer_start : Starting reTx timer (1000 msec)
1291: DBG 12:19:57.840293 SYSMSG: pid 14 wrote msgqueue cdp_msg_que
1292: DBG 12:19:57.840794 SYSMSG: pid 14 read msgqueue cdp_msg_que
1293: DBG 12:19:57.841223 SYSMSG: pid 14 sleep on read msgqueue cdp_msg_que
1294: DBG 12:19:58.740179 SYSMSG: pid 29 wrote msgqueue SIPQ
1295: DBG 12:19:58.750889 SYSMSG: pid 29 read msgqueue SIPQ
1296: DBG 12:19:58.751340 JVM: SIPTaskProcessListEvent: cmd = 0x0
1297: DBG 12:19:58.751866 JVM: ccsip_register_timeout_retry
1298: DBG 12:19:58.752430 JVM: ccsip_register_send_msg: cmd=0x5c
1299: DBG 12:19:58.753014 SYSMSG: pid 29 wrote msgqueue SIPQ
1300: DBG 12:19:58.753468 SYSMSG: pid 29 read msgqueue SIPQ
1301: DBG 12:19:58.753871 JVM: SIPTaskProcessListEvent: cmd = 0x5c
1302: DBG 12:19:58.754470 JVM: LINE 51/1: --0x0039e930-- : SIP_REG_STATE_REGISTERING <- E_SIP_REG_TMR_RETRY
1303: DBG 12:19:58.755063 JVM: ccsip_handle_ev_tmr_retry: Resending message: #2
1304: DBG 12:19:58.755698 JVM: sipTransportSendMessage: ccb <51>: config <24.228.146.155>:<5060> - remote <24.228.146.155>:<5060>
1305: DBG 12:19:58.756315 JVM: sipTransportSendMessage: Got handle 24
1306: DBG 12:19:58.757346 JVM: sipTransportSendMessage: Sent SIP message: handle=<24>,length=<686>, message=
1307: DBG 12:19:58.757912 JVM: REGISTER sip:24.228.146.155 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bKe5d415c2
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00150a4a3e5e-9ba354d2
To: <sip:7045@24.228.146.155>
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
Max-Forwards: 70
Date: Sat, 14 Sep 2013 16:19:57 GMT
CSeq: 120 REGISTER
User-Agent: Cisco-CP7942G/8.5.3
Contact: <sip:7045@192.168.0.25:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-f84f5794400e>";+u.sip!model.ccm.cisco.com="434"
Supported: (null),X-cisco-xsi-7.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPXX4F5794EY1E Load=SIP42.8-5-4S Last=initialized"
Expires: 3600
1308: DBG 12:19:58.758767 JVM: LINE 51/1: sipTransportSendMessage : Stopping reTx timer
1309: DBG 12:19:58.759416 JVM: LINE 51/1: ccsip_register_retry_timer_start : Starting reTx timer (2000 msec)
1310: DBG 12:19:58.840598 SYSMSG: pid 14 wrote msgqueue cdp_msg_que
1311: DBG 12:19:58.841103 SYSMSG: pid 14 read msgqueue cdp_msg_que
1312: DBG 12:19:58.841530 SYSMSG: pid 14 sleep on read msgqueue cdp_msg_que
1313: DBG 12:19:59.190161 SYSMSG: pid 29 wrote msgqueue SIPQ
1314: DBG 12:19:59.210146 SYSMSG: pid 29 read msgqueue SIPQ
1315: DBG 12:19:59.210636 JVM: SIPTaskProcessListEvent: cmd = 0x0
1316: DBG 12:19:59.211241 SYSMSG: pid 29 wrote msgqueue SIPQ
1317: DBG 12:19:59.211702 SYSMSG: pid 29 read msgqueue SIPQ
1318: DBG 12:19:59.212106 JVM: SIPTaskProcessListEvent: cmd = 0x67
|== Syslogd TNP== Sat Sep 14 12:19:59 2013
====================================================
1321: DBG 12:19:59.843802 SYSMSG: pid 14 sleep on read msgqueue cdp_msg_que
1322: DBG 12:20:00.000177 SYSMSG: adjtime complete, count = f44db
1323: DBG 12:20:00.740377 SYSMSG: pid 29 wrote msgqueue SIPQ
1324: DBG 12:20:00.740973 SYSMSG: pid 29 read msgqueue SIPQ
1325: DBG 12:20:00.741383 JVM: SIPTaskProcessListEvent: cmd = 0x0
1326: DBG 12:20:00.741917 JVM: ccsip_register_timeout_retry
1327: DBG 12:20:00.742438 JVM: ccsip_register_send_msg: cmd=0x5c
1328: DBG 12:20:00.743024 SYSMSG: pid 29 wrote msgqueue SIPQ
1329: DBG 12:20:00.743486 SYSMSG: pid 29 read msgqueue SIPQ
1330: DBG 12:20:00.743898 JVM: SIPTaskProcessListEvent: cmd = 0x5c
1331: DBG 12:20:00.744499 JVM: LINE 51/1: --0x0039e930-- : SIP_REG_STATE_REGISTERING <- E_SIP_REG_TMR_RETRY
1332: DBG 12:20:00.745137 JVM: ccsip_handle_ev_tmr_retry: Resending message: #3
1333: DBG 12:20:00.745787 JVM: sipTransportSendMessage: ccb <51>: config <24.228.146.155>:<5060> - remote <24.228.146.155>:<5060>
1334: DBG 12:20:00.746369 JVM: sipTransportSendMessage: Got handle 24
1335: DBG 12:20:00.747418 JVM: sipTransportSendMessage: Sent SIP message: handle=<24>,length=<686>, message=
1336: DBG 12:20:00.747977 JVM: REGISTER sip:24.228.146.155 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bKe5d415c2
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00150a4a3e5e-9ba354d2
To: <sip:7045@24.228.146.155>
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
Max-Forwards: 70
Date: Sat, 14 Sep 2013 16:19:57 GMT
CSeq: 120 REGISTER
User-Agent: Cisco-CP7942G/8.5.3
Contact: <sip:7045@192.168.0.25:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-f84f5794400e>";+u.sip!model.ccm.cisco.com="434"
Supported: (null),X-cisco-xsi-7.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEPXX4F5794EY1E Load=SIP42.8-5-4S Last=initialized"
Expires: 3600
SIP Debug on Server
<------------->
--- (14 headers 0 lines) ---.168.0.25
vp*CLI> sip set debug ip 192.168.0.25
SIP Debugging Enabled for IP: 192.168.0.25
Sending to 192.168.0.25 : 5060 (no NAT)
vp*CLI>
<--- Transmitting (no NAT) to 192.168.0.25:5060 --->
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bKe5d415c2;received=99.2.230.21
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00150a4a3e5e-9ba354d2
To: <sip:7045@24.228.146.155>;tag=as74d49af6
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
CSeq: 120 REGISTER
User-Agent: Asterisk PBX 1.6.0.9-samy-r27
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="7b9a6dba"
Content-Length: 0
<------------>
Scheduling destruction of SIP dialog 'f84f5794-400e0002-db288b58-2876f10c@192.168.0.25' in 32000 ms (Method: REGISTER)
Sending to 192.168.0.25 : 5060 (no NAT)
vp*CLI>
<--- Transmitting (no NAT) to 192.168.0.25:5060 --->
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bKe5d415c2;received=99.2.230.21
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00150a4a3e5e-9ba354d2
To: <sip:7045@24.228.146.155>;tag=as74d49af6
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
CSeq: 120 REGISTER
User-Agent: Asterisk PBX 1.6.0.9-samy-r27
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="7b9a6dba"
Content-Length: 0
<------------>
Scheduling destruction of SIP dialog 'f84f5794-400e0002-db288b58-2876f10c@192.168.0.25' in 32000 ms (Method: REGISTER)
Sending to 192.168.0.25 : 5060 (no NAT)
vp*CLI>
<--- Transmitting (no NAT) to 192.168.0.25:5060 --->
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK4cb88a6d;received=99.2.230.21
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00166c328ba0-d69266e7
To: <sip:7045@24.228.146.155>;tag=as74d49af6
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
CSeq: 121 REGISTER
User-Agent: Asterisk PBX 1.6.0.9-samy-r27
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="06c0e682"
Content-Length: 0
<------------>
Scheduling destruction of SIP dialog 'f84f5794-400e0002-db288b58-2876f10c@192.168.0.25' in 32000 ms (Method: REGISTER)
Sending to 192.168.0.25 : 5060 (no NAT)
vp*CLI>
<--- Transmitting (no NAT) to 192.168.0.25:5060 --->
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK4cb88a6d;received=99.2.230.21
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00166c328ba0-d69266e7
To: <sip:7045@24.228.146.155>;tag=as74d49af6
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
CSeq: 121 REGISTER
User-Agent: Asterisk PBX 1.6.0.9-samy-r27
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="06c0e682"
Content-Length: 0
<------------>
Scheduling destruction of SIP dialog 'f84f5794-400e0002-db288b58-2876f10c@192.168.0.25' in 32000 ms (Method: REGISTER)
Sending to 192.168.0.25 : 5060 (no NAT)
vp*CLI>
<--- Transmitting (no NAT) to 192.168.0.25:5060 --->
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK4cb88a6d;received=99.2.230.21
From: <sip:7045@24.228.146.155>;tag=f84f5794400e00166c328ba0-d69266e7
To: <sip:7045@24.228.146.155>;tag=as74d49af6
Call-ID: f84f5794-400e0002-db288b58-2876f10c@192.168.0.25
CSeq: 121 REGISTER
User-Agent: Asterisk PBX 1.6.0.9-samy-r27
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="06c0e682"
Content-Length: 0
Thanks
Simon
