7942s keep rebooting possibly after device pack installed

[jasunf]

We recently installed device pack cmterm-devicepack7.1.3.33024-1.cop.sgn

We are not sure this is the issue because we had a larger outage that same day that caused all phones on a particular call manager to reboot.  Now it seems all 7942s ONLY are rebooting after a CTIOS agent hangs up a call.

This is not happening on non-ctios agents.  This is only happening with CTIOS agents after they hang up a call using CTIOS.  The phone then reboots and kicks them out of ready.  We are confident we are dealing with a device issue but not confident it is related to the device pack install.

Has anyone run into this same situation?

[Gajanan Pande]

appears like a bug in 7942 firmware version. Did you check for bugs for that firmware version ? Btw, what is the firmware version shown on 7942s post installation of device pack ?

GP.

[jasunf]

We investigated some possible bugs but only came up with one so far related to ICMP redirect.  The current code we are running is 8-5-3s and still is running that.  We installed a device pack but didn't install code for 7942s only the 9971s. 

The bug we found was the following:

memory leak leading to kernel panic and phone reboots
Symptom: 79xx Phone creates core file and reboots Conditions: 79xx running 9.0(2) or 9.0(3) (possibly other versions as well) SIP or SCCP. ICMP redirects to the phone causes memory leak Workaround: Disable ICMP redirects in the network

However we are not running any 9 code and to me this bug would hender all 79xx phones. 

[Rob Huffman]

Hi there,

Is it possible to downgrade the firmware on one of the phones having

this issue to the old firmware? Just to eliminate or include the firmware

causing this.

Cheers!

Rob