Need some help.... I've enabled the Headset Hookswitch Control on CUCM for a cisco ip phone 7945. it says it is enabled and it successfully reboots the phone. But when I check the phone Device Configuration - Media Configuarion it shows disabled. Trying to setup a plantronics cs350 witn a cisco ip 7945.
Are you asking about "Wireless Headset Hookswitch Control"?
When you say "Device configuration - media configuration" what page are you exactly referring to?
So, from CUCM admin Device>Phone you set the Wireless Headset Hookswitch
Then when you check via the phone it still shows disabled?
If so, can you please provide the CUCM and 7945 Firmware versions
"Why not help one another on the way" - Bob Marley
I am having the exact same issue. Never saw an answer for this.
System version: 22.214.171.12400-9
Did you check out this bug that seems to apply to 7945's with
the firmware you are running;
Reset of phone makes the plantronics headset not to work
"Why do the best things always disappear "
- The Band
OK. I fixed it.
1. Set the phone for
2. Factory Reset the phone
When the phone came back from factory reset it now shows under Device Configuration>Media configuration>Headset Hookswitch Control- Enabled
So looks like a Factory Reset does the trick.