7945 phone not displaying 'missed calls' notifications

[danieluk89]

Hello,

I have a user who is no longer getting the 'missed calls' notifications on her phone. This has previously worked but now isn't. 

They have tried logging into another phone however the issue is still occurring for them suggesting it's an issue with their user profile rather than the phone.

Can anybody provide any assistance?

Thanks in advance,

Daniel 

[Sreekanth Narayanan]

What's the firmware of the phones being used?

Does the Missed call notif show for other user profiles?

Are all phones having this issue or a subset?

What changed that caused this issue?

Is the customer using CME or CUCM?

[danieluk89]

Hi Sreekanth,

They're on the firmware - SCCP45.9-1-1SR1S.

It show's on other profiles yes.

This is effecting just this one user.

There have been no changes.

They're using CUCM.

Thanks,

Daniel

[Sreekanth Narayanan]

Hi Daniel,

Have you tried giving the user device profile a reset?

What does the user see in place of the missed calls? 'Your current options'? 'You have voicemail'?

hantale

Sree

[George Thomas]

In addition to the +5 recommendations by Sreekanth, under the extension, there is a Log missed calls checkbox. Is that checked or unchecked?

[danieluk89]

Hi George, yes this is selected.

[George Thomas]

I would do a factory reset as mentioned by one of the guys responded above.

[nanosynth]

Cisco TAC has  said it is directly related to an ITL file sych issue with the phone. The best way to fix it 100% of this time on any phone Is factory default reset. Never mind what firmware is on the phone as it is not common to one device or firmware load. Do this:

1 – unplug lan cables from back of phone

2- press and hold # key down and don’t let go

3- plug wires back in while still holding # key down

4- with # key still held in, wait for sequence of lights to blink next to line selection buttons. Should take maybe 1 min for this to happen

5- when lights blink in sequence, release # key

6- enter 1 2 3 4 5 6 7 8 9 * 0 #

7- wait a full 5 minutes or more for phone to fully download it’s software. It will say different things on the screen but eventually will fully load and reboot.

[tauqeer_hassan]

Thanks for sharing

Its working fine after following the given steps

[Gmoney]

hey danie,

have you tried if the "Log missed call " is unchecked? you may change the setting into the line configuration of your phone. I have attached a picture for you.

regards

[OBTACUCMY]

nice