cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
401
Views
5
Helpful
4
Replies
Highlighted
Beginner

7960 Caller Information display from 2nd or 3rd Line

Wondering if it's possible to show the Caller information on 7960's 2nd or 3rd line

Here is a scenario

Phone A, Phone B and Pone C all have an emergency line setup as their 3rd line.

A SIP Emergency button is part of Hunt group and when pressed, sends a call to all three lines on Phone A, B and C.

The issue I'm seeing right now is if anybody is on a call on their primary lines, we can't see the Emergency buttons informationi on the phone's display if the button is pressed.

Becaus I have a 7975, I can see that the display of the 3rd line is under the primary display when I'm on my primary line.

Is there a way to force the 3rd line display to be priority when it rings? Or at least move it down the screen so that we can see it?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Community Legend

Hi Julien,

On the 7960 Device page in CUCM under the product Specific config

change Auto Line Select to  > Enabled

Cheers!

Rob

View solution in original post

4 REPLIES 4
Highlighted

Make sure in the line setting the busy trigger is set to 2 or higher

Sent from Cisco Technical Support iPhone App

Highlighted

Busy trigger for line 3 (Emergency line on all phones) is set to 2.

So basically “Maximum number of calls = 4”

“Busy trigger = 2”

Julien Franche

Systems Administrator / Ottawa

Tél./Tel. 613-233-1781 x50124

gowlings.com <>

Highlighted
Hall of Fame Community Legend

Hi Julien,

On the 7960 Device page in CUCM under the product Specific config

change Auto Line Select to  > Enabled

Cheers!

Rob

View solution in original post

Highlighted

Nice one rob :)

Content for Community-Ad