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7960 Phone has not Global Directory Option

e.giron
Enthusiast
Enthusiast

I have 1 phone that does not display the global directory under Directories? What could that be?

1 REPLY 1

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Edil,

Can you please check the Phone Configuration Page for this phone via ccmadmin. Make sure that it doesn't have something set under the Directory url;

Cisco IP Phone - External Data Locations (leave blank to use default)

Information

Directory http://blah/CCMCIP/xmldirectory.asp

This setting on the device will override the default url for directories.

Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009463a.shtml

Let us know,

Rob

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