I have 1 phone that does not display the global directory under Directories? What could that be?
Can you please check the Phone Configuration Page for this phone via ccmadmin. Make sure that it doesn't have something set under the Directory url;
Cisco IP Phone - External Data Locations (leave blank to use default)
This setting on the device will override the default url for directories.
Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone
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