7960 Stuck... Protocol Application Invalid*

Michael Durham · ‎01-11-2013

I have Cisco 7960G that is stuck with Protocol Application Invalid* on the display.

I bought the phone off of ebay and it was set up to use SIP. So I upgraded it to SCCP and it worked jsut fine with CME.

I took the system down for a few weeks and when I plugged it back it, it now is stuck in this mode. The phone does get an IP address and I can ping that address However, when I try to get to the phone in a browser, it does not reach the phone.

I can do factory reset but it does not help.

Opetion 150 is set correctly as other phones work jsut fine.

Any suggestions???

yahsiel2004 · ‎01-11-2013

Did you save the right SCCP firmware on the CME router before you turned it off? Check the tftp-server config.

Regards,

Yosh

HTH Regards, Yosh

Michael Durham · ‎01-11-2013

I am very new to Cisco VoIP.

After I shut down the CME router (when everything was working) I cleared the nvram and started over. The router and CME are the same but the config file is fresh. Can you point me as to where/what to check?

acampbell · ‎01-11-2013

Michael,

This is part of a software bug

You need to put the phone on the data vlan with access

to option 150 on that scope.

Once the phone loads there you should be able to move it

back to a normal voip port

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008055c1fe.shtml

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

Michael Durham · ‎01-11-2013

Here are my settings:

SWITCH

!

interface FastEthernet0/2

description YELLOW - Phone

switchport access vlan 115

switchport mode access

switchport nonegotiate

switchport voice vlan 115

switchport port-security violation protect

switchport port-security mac-address sticky

spanning-tree portfast

!

interface Vlan115

ip address 10.115.0.2 255.255.255.0

ip helper-address 172.16.2.2

!

DHCP ROUTER

!

ip dhcp pool Voice

network 10.115.0.0 255.255.255.0

default-router 10.115.0.1

option 150 ip 10.115.0.1

dns-server 4.2.2.2

!

CME ROUTER

CME_Router#sh eph

ephone-1[0] Mac:0013.191F.4980 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0

IP:172.16.1.14 * 49818 Unknown 0 keepalive 0 max_line 0 available_line 0

button 1: cw:1 ccw:(0 0)

dn 1 number 5001 CH1 DOWN CH2 DOWN

Preferred Codec: g711ulaw

Lpcor Type: none

STILL NOT WORKING!!!

yahsiel2004 · ‎01-11-2013

Take off "switchport voice vlan 115" from int fa0/2

Yosh

HTH Regards, Yosh

Michael Durham · ‎01-12-2013

CME_Router#sh telephony-service all

CONFIG (Version=8.6)

=====================

Version 8.6

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default

ip source-address 10.115.0.1 port 2000

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup

no auto-reg-ephone

max-ephones 5

max-dn 10

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

privacy

no privacy-on-hold

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 10

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 12

date-format mm-dd-yy

timezone 0 Greenwich Standard Time

no transfer-pattern is configured, transfer is restricted to local SCCP phones only.

keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

web admin system name Admin

web admin customer name Customer

edit DN through Web: disabled.

edit TIME through web: disabled.

background save interval 10 minutes

Log (table parameters):

max-size: 150

retain-timer: 15

create cnf-files version-stamp 7960 Jan 04 2013 19:46:31

transfer-system full-consult

transfer-digit-collect new-call

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

ephone-dn 1 dual-line

number 5001

preference 0 secondary 9

huntstop

no huntstop channel

call-waiting beep

no cti notify

no cti watch

ephone-dn 2 dual-line

number 5002

preference 0 secondary 9

huntstop

no huntstop channel

call-waiting beep

no cti notify

no cti watch

ephone-dn 3 dual-line

number 5003

preference 0 secondary 9

huntstop

no huntstop channel

call-waiting beep

no cti notify

no cti watch

Number of Configured ephones 2 (Registered 1)

ephone 1

Device Security Mode: Non-Secure

mac-address 0013.191F.4980

type 7960

button 1:1

keepalive 30 auxiliary 30

actual keepalive 30 auxiliary 30

multicast-moh

max-calls-per-button 8

busy-trigger-per-button 0

Always send media packets to this router: No

Preferred codec: g711ulaw

conference drop-mode never

conference add-mode all

conference admin: No

privacy: Yes

privacy button: No

user-locale US

network-locale US

lpcor type:

lpcor (incoming): (outgoing):

!

ephone 2

Device Security Mode: Non-Secure

mac-address 0017.E032.E994

type 7940

button 1:2

keepalive 30 auxiliary 30

actual keepalive 30 auxiliary 30

multicast-moh

max-calls-per-button 8

busy-trigger-per-button 0

Always send media packets to this router: No

Preferred codec: g711ulaw

conference drop-mode never

conference add-mode all

conference admin: No

privacy: Yes

privacy button: No

user-locale US

network-locale US

lpcor type:

lpcor (incoming): (outgoing):

!

voice-port 50/0/1

station-id number 5001

!

voice-port 50/0/2

station-id number 5002

!

voice-port 50/0/3

station-id number 5003

!

dial-peer voice 20006 pots

destination-pattern 5001$

huntstop

progress_ind setup enable 3

port 50/0/1

dial-peer voice 20007 pots

destination-pattern 5002$

huntstop

progress_ind setup enable 3

port 50/0/2

dial-peer voice 20008 pots

destination-pattern 5003$

huntstop

progress_ind setup enable 3

port 50/0/3

tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml

tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

tftp-server system:/its/vrf1/XMLDefault7940.cnf.xml alias SEP0017E032E994.cnf.xml

tftp-server system:/its/vrf1/XMLDefault7960.cnf.xml alias SEP0013191F4980.cnf.xml

PHONE DISPLAY

TOP: Universal Application Loader

MIDDLE: Cisco logo Copywirght 2000-2008

BOTTOM: Protocol Application Invalid

Is this everything you asked for?

yahsiel2004 · ‎01-11-2013

What is displaying on the phone? Can you post your "tftp-server" and "telephony service" config?

Yosh

HTH Regards, Yosh

acampbell · ‎01-11-2013

Hi,

This is your config

!
interface FastEthernet0/2
description YELLOW - Phone
switchport access vlan 115
switchport mode access
switchport nonegotiate
switchport voice vlan 115
switchport port-security violation protect
switchport port-security mac-address sticky
spanning-tree portfast
!

Make the following changes to see if we can fix
the phone.

!
!
interface FastEthernet0/2
shut
no switchport voice vlan 115
no switchport port-security violation protect
no switchport port-security mac-address sticky
no shut
!

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

Michael Durham · ‎01-11-2013

I'll get that info for you tomorrow, I have a date tonight.

Michael Durham · ‎01-12-2013

!

interface FastEthernet0/2

description YELLOW - Phone

switchport access vlan 115

switchport mode access

switchport nonegotiate

spanning-tree portfast

!

DID NOT FIX THE PROBLEM

samsegura · ‎04-23-2017

If you have a "BRICKED" phone or "TFTP Timeout" or "Protocol Application Invalid"

Scenario:
Cisco router or Cisco switch unavailable. Call Manager not available.

TO REBOOT PHONE:
"*" and "6" and "Settings"

TO RESET TO FACTORY DEFAULT:
Unplug the power cable from the phone, and then plug in the cable again.
Immediately press and hold # and while the
Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
Press 123456789*0# within 60 seconds after the
Headset, Mute, and Speaker buttons begin to flash.
When asked, select 2 to avoid saving previous configuration

PROCEDURE:
In isolated test network (configure IPs as needed)

Router IP: 192.168.0.1
Turn off DHCP on router
Put static IP on the SIP server: 192.168.0.112
Put static IP on desktop running TFTPd : 192.168.0.14
TFTP directory, for firmware and configuration files: C:\UPDATES\TFTPDIR

Copy the per-configured tftpd32.ini to location where running tftpd.exe
tftpd32.ini is used for both 64-bit and 32-bit

If not using per-configured tftpd32.ini:

Enable DHCP
Set up DHCP
IP Pool start address: 192.168.0.100
Size of pool: 10
Lease (minutes): 2880
Boot file: <blank>

DHCP Options
Def router (Opt 3): 192.168.0.1
Mask (Opt 1): 255.255.255.0
DNS Server (Opt 6): 192.168.0.1
WINS Server (Opt 44): 192.168.0.1
NTP Server (Opt 42):
SIP server (Opt 120): 192.168.0.112
Domain Name (15): <blank>
Additional Option: 150 | a 192.168.0.14
Option 150 (used to identify TFTP server)
a 192.168.0.14 (a stands for address, x for hexadecimal)

Check ON:
ping address before assignation,
Persistent leases,
Bind DHCP to this address: 192.168.0.14

Close and restart TFTPD64

Reset phone to factory default - phone will find TFTP server and configure

TFTP32.INI

[DHCP]
IP_Pool=192.168.0.100
PoolSize=10
BootFile=
DNS=192.168.0.1
DNS2=
WINS=192.168.0.1
Mask=255.255.255.0
Gateway=192.168.0.1
Option42=
Option120=192.168.0.112
DomainName=
Lease (minutes)=2880
AddOptionNumber1=150
AddOptionValue1=a 192.168.0.14
AddOptionNumber2=0
AddOptionValue2=
AddOptionNumber3=0
AddOptionValue3=
AddOptionNumber4=0
AddOptionValue4=
AddOptionNumber5=0
AddOptionValue5=
AddOptionNumber6=0
AddOptionValue6=
AddOptionNumber7=0
AddOptionValue7=
AddOptionNumber8=0
AddOptionValue8=
AddOptionNumber9=0
AddOptionValue9=
AddOptionNumber10=0
AddOptionValue10=
Lease_NumLeases=0
[TFTPD32]
BaseDirectory=C:\UPDATES\TFTPDIR
TftpPort=69
Hide=0
WinSize=0
Negociate=1
PXECompatibility=0
DirText=0
ShowProgressBar=1
Timeout=3
MaxRetransmit=6
SecurityLevel=0
UnixStrings=1
Beep=0
VirtualRoot=0
MD5=0
LocalIP=192.168.0.14
Services=5
TftpLogFile=
SaveSyslogFile=
PipeSyslogMsg=0
LowestUDPPort=0
HighestUDPPort=0
MulticastPort=0
MulticastAddress=
PersistantLeases=1
UnicastBOOTP=0
DHCP Ping=1
DHCP Double Answer=0
DHCP LocalIP=
Max Simultaneous Transfers=100
UseEventLog=0
Console Password=tftpd32
Support for port Option=0
Keep transfer Gui=5
Ignore ack for last TFTP packet=0
Enable IPv6=1