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33702
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7961 On/Off Hook Issue

jfinkbiner
Level 1
Level 1

We have had a lot of on/off hook issues with this model of phone. I was wondering if there could be a setting either in CME (through the CLI) or on the phone itself that would cause a 7961 to ignore the status of the on/off hook trigger underneath the handset. Here are two brief scenarios that the users experience with the phones:

  1. Inbound call rings to a 7961. User picks up the hand set and hears nothing. User sees the line ring on the hard button to the right of the screen. User hits the button and is able to answer the call. According to the description, the user is then able to talk through the handset.
  2. User goes to make an outbound call. User picks up the handset and hears no dial tone. Enters the number they desire to contact, then presses the "dial" option on the bottom of the screen and the call completes the outbound call. Users are used to picking up the handset and simply dialing like an analogue phone from home.

Any help offered is greatly appreciated. Thanks!