7962 IP Phone In-use Monitoring

[networkjunkie]

Hi,

I have three Cisco 7962 IP Phones. Is it possible to determine if the phone in use (on-going call) via SNMP MIB query or SIP message? I want to integrate the phones with an in-house monitoring system. I need a method that can be executed from remote, like sending a request or retrieving information via SNMP, SIP, etc. The method should be communicated directly to the phone.

Any help is greatly appreaciated.

Thanks,

sho

[James Hawkins]

Hi,

You probably want to be looking at Presence to monitor phone status.

Using just CUCM you can configure Busy Lamp Field (BLF) monitoring which allows you to see from a phone handset whether a phone is off-hook using a speed dial or within Corporate Directory.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp308676

If you want to integrate Presence into applications you will need to deploy a CUPS server.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps6837/data_sheet_c78-586995.html

The Cisco Developer Network has details about Presence APIs

http://developer.cisco.com/web/cupapi

[networkjunkie]

Thanks for your response.

Instead of CUPS, can I use Jabberd or any Open Source Presence servers? Has anyone tried this?