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Engager

7962 V15 firmware requirements

We've taken delivery of a batch of 7962s with V15 hardware revision. We're noticing some strange behaviours with them. One thing we've seen (although not always) is sometimes the phone will try to re-image itself and fail with a message of "Load rejected HC". According to

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/8_0/english/administration/guide/62614241vie.html this means the firmware doesn't match the hardware.

We currently have 9.2(3) firmware as our default for the phones. In the release notes for 9.3(1), I can see no mention of explicit requirement of this firmware version for the V15 hardware revision.

Has anyone else seen similar things before ?

GTG

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Cisco Employee

Hi Gordon,

You need to install firmware 9.3.1 SR1 on your TFTP servers to address this issue. This issue has been reported e few times in recent days.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_TP_H8E704E3_00

HTH

Manish

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Cisco Employee

Hi Gordon,

You need to install firmware 9.3.1 SR1 on your TFTP servers to address this issue. This issue has been reported e few times in recent days.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_TP_H8E704E3_00

HTH

Manish

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How did you get to that release note? The one from the firmware image doesn't mention this at all

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR2/release_notes/P790_BK_R345967C_00_rn-9_3_1sr2-7900-series.html

GTG

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Found it in one of our TAC cases.

Manish

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Hi Gordon,

please find the similar discussion by Mr. Rob Huffman.

https://supportforums.cisco.com/message/3995910#3995910

regds,

aman