7965 bricked? 123456789*0# not working

[mohammedmunem]

Hello,

I've looked through some of the existing discussions related to the phones being stuck whilst upgrading. I've tried the available suggestions, but I think I've truly bricked a couple of my expensive lab phones :(. Here's some details. Note: all the while, the phone in ping-able.

Any pointers/help would be appreciated. Should've got a smartnet for these!

CUCM Version

admin:show version active

Active Master Version: 8.5.1.10000-26 Unrestricted

12:00:05.838347 IP 192.168.0.196.49152 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:00:06.630706 IP 192.168.0.196.49153 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:08:52.239712 IP 192.168.0.196.49152 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:08:53.346161 IP 192.168.0.196.49153 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:11:23.255617 IP 192.168.0.196.49152 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:11:24.002638 IP 192.168.0.196.49153 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:13:53.120572 IP 192.168.0.196.49152 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

12:13:53.910372 IP 192.168.0.196.49153 > 192.168.0.5.tftp:  29 RRQ "term65.default.loads" octet

Before 12:13 <--- I used the 123456789*0# key combo

12:13 <--- I used the 3491672850*# key combo here. Same result

File does exist

admin:file list tftp term65*

term65.default.loads                   

dir count = 0, file count = 1

DHCP is fine (scope on CUCM, giving out correct tftp details)

admin:file tail activelog syslog/messages

Jun 15 11:18:42 CUCM85 daemon 6 dhcpd: DHCPREQUEST for 192.168.0.196 from 00:21:d8:ba:f4:d9 (SEP0021D8BAF4D9) via eth0

Jun 15 11:18:42 CUCM85 daemon 6 dhcpd: DHCPACK on 192.168.0.196 to 00:21:d8:ba:f4:d9 (SEP0021D8BAF4D9) via eth0

[Ayodeji Okanlawon · Accepted solution]

Most times issues like this is caused by the wrong term65.default.loads. This file  is different for each phone firmware even though the filename is the same. There is no way you will know which term65.default.loads the server is requesting..So the safe thing to do is this..

What firmware is the phone on, what firmware is on the cucm server the phone is trying to register to. If your cucm server is runing 9.X and your phone is on firmware less than 8.5 then it wont work. You need to first of all upgrade to 8.5 before going to 9.X.

So I suggest you install firmware 8.5 on your server first, then see what happens

Please rate useful posts

"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

[mohammedmunem]

Thanks aokanlawon!

I finally managed to get the phones back to life with the oldest SCCP firmware available (8.3.2) , using TFTD32 with its built-in dhcp server.

[ampdeck]

thanks for sharing.....

[johnrapier]

Hello Everyone,

I'm trying to downgrade a Cisco 7965 to 8.3.5 but the term65 is not getting to the next step.  If I use the most recent firmware it comes up to a point but the question marks don't come up for a pickup handset and login prompt but this will not work on the platform I'm using.  8.3.5 is the recommended firmware.  Any thoughts.